Lloyd J. Montgomery

*** ******* **** ********, ** 28532

Phone: 603-***-****

Email: ad2pts@r.postjobfree.com

OBJECTIVE

Seeking a position in the Havelock/New Bern area or remote which will allow me to utilize my help desk, network administrator, and database skills.

COMPUTER SKILLS

Adobe Suite

AS400 Management

Atlassian CROWD

AVG Antivirus

Salesforce

Confluence & JIRA

Cisco Anyconnect

CIVITAS

Cloudtrax Wireless

Disk Doctor

Foxpro Database

SharePoint

McAfee Antivirus

Mozilla Software

MS Active Directory

MS Exchange

MS Office Suite 97-365

MS Server 4.5-2008

MS Windows 98-Windows 10

11

ECFax & ECFax Messenger

Norton Software Suite

Provider Profile Management

System (PPMS)

Papervision & Kofax

ServiceNow

Raiser's Edge v.6 & 7

Real VNC & Ultra VNC

Recovermyfiles

SOPHOS Antivirus

SQL Database

EXPERIENCE

Cognosante Falls Church, VA 04/2021 – Present

Tier 2 Helpdesk Support

Remote Technical Support as Helpdesk for government Contract to Veterans Administration

Tier 2 support for VA PPMS application & ECFax application

Daily Incident Support Ticket Management

Daily Access Request Ticket Management for PPMS & ECFax access

Updating PPMS &ECFax Reference Guide documents

User Acceptance Testing (UAT Testing)

Quality Assurance Testing (QA Testing)

Daily Microsoft Teams Meetings

Hold Department of Defense Public Trust Security Rating Ablevets LLC (A division of Cerner, Inc.) Chantilly, VA 07/2020--04/2021 Lead Technical Support Engineer

Remote Technical Support as Helpdesk for government Contract to Veterans Administration

Tier 2 support for VA PPMS application

Daily Incident Support Ticket Management

Daily Access Request Ticket Management for PPMS access

Updating PPMS Reference Guide documents

Daily Microsoft Teams Meetings

Hold Department of Defense Public Trust Security Rating Blackboard, Inc. Killeen, TX 06/2020 – 06/2020

Customer Support – IT Support

Remote Telephone Support for K-12 Systems

Use of Salesforce & TotalView to research and track customer requests 1 OF 3

Lloyd J. Montgomery

221 Sanders Lane Havelock, NC 28532

Phone: 603-***-****

Email: ad2pts@r.postjobfree.com

Granite State Management & Resources Concord, NH 06/2012—08/2019 Technical Support Analyst 2

Daily Helpdesk for company of 100+ computers using Windows 7 & Windows 10

Nightly processing for student loan databases (formerly AS400 now SQL Systems)

Commission new and Decommission old desktop and laptop systems

Maintain security standards and records as required for Federal government contractor

Proper secure destruction and recycling of old equipment

Hold 5C Federal Security Rating

Robert Half Technologies Manchester, NH 05/2011 – 05/2012 Help Desk & IT Support for Ferrotec Corporation (Temp Contract)

Daily Helpdesk for multi-location company of 100+ computers using Windows XP & Windows 7

Upgrade and installation of desktop and laptop computers, both hardware and software

Group Policy Management and Active Directory control and updates

Assist in new server installation and switch configuration IT Field Support & Installer for Concord Hospital (Temp Contract)

Daily Helpdesk using Service Desk Software for hospital complex of 3,000+ computers

Replacement and Installation of hardware and software (HP brand Hardware)

Proper destruction and recycling of old equipment

Cleanup and Upgrade of 300+ computers moved from various locations to Smile Building

Installation and Testing of computers for South Main Street Project VA Department of the Treasury Richmond, VA 06/2009 - 04/2011 Computer Specialist (IS Division)

Helpdesk for 150+ people (HP and Dell hardware)

Callout support for over a dozen multifunction devices (scanner, printer, fax, copiers)

Callout Tech Support for 3rd Party software. I contacted tech support and was liaison to them

Daily to installation and maintenance of software applications

Image/re-image PC's as well as deployment of PCs for all divisions with unique images

Local and Network Printer Support for entire Treasury

Active Directory management

Client and server monitoring, WSUS/Microsoft Updates and patching

Security and Access Manager for CIVITAS, Bank Recon, and Papervision databases

Maintained and updated multifunction device connectivity on network (Xerox, Ricoh, Muratec, HP)

Primary Network Tech Support for Windows Mobile and Android Phones

Controlled Central Access Database hardware and software updates Access Technologies, Inc. Richmond, VA 11/2007 – 12/2008 On-site Network Administrator

Troubleshoot, maintain, and expand Client/Server network for group of six automobile dealerships

Service, maintain, & upgrade servers, including Microsoft and Norton antivirus updates

Install new systems and computers in network of 250+ PCs

Maintain and update active inventory of computers and installed hardware on the network

Copy Hard Drive data using Acronis TrueImage or Norton Ghost for each department

Service & maintain assorted computerized diagnostic automobile repair tools

Build new PCs and re-build and refurbish old units to specifications

Install/customize new software to Client specifications and requirements (Including Lotus Notes) 2 OF 3

Lloyd J. Montgomery

221 Sanders Lane Havelock, NC 28532

Phone: 603-***-****

Email: ad2pts@r.postjobfree.com

Tailored Data Solutions Chester, VA 04/2007 - 11/2007 PC Repair

Computer Repair and Assembly for PC desktops and laptops

Repaired hardware and installed software for customers to specifications

Ran a battery of diagnostic spyware, adware, and malware detection software (Norton, McAfee, Trend Micro, F-Prot, AVG and others)

System clean-up tools such as HiJack This, various anti-spyware, and CCleaner

Built new computers for retail sale and built computers to customer specifications (Intel and AMD systems)

Recovered data from damaged machines and crashed hard drives using RecoverMyFiles and Disk Doctor data-recovery software

Keith-Fabry Reproduction & Printing Richmond, VA 06/2005 - 04/2007 Database Administrator and Printer

I was the Planwell PDS Database Administrator / Printer

Printing and Print Production of oversized prints and blueprints

Converting large batches of electronic files, scanning and printing Museum of the Confederacy Richmond, VA 12/1995 - 04/2005 Communications Specialist

Maintained and performed upgrades for 3 servers and 30+ desktops in network

Installed and debugged new hardware and software

Acted as Help Desk for employees

Oversaw operations and maintenance of Development Department database using ‘Raisers Edge for Windows’ v.6 & 7 and Collections Department database using FoxPro

I prepared monthly reports and quarterly mailing lists in 'Raisers Edge' for database of over 10,000 names

I maintained both onsite and offsite database backups for Development, Photographic, Flag, and Collections departments

Recorded and input new financial contributions on a daily basis

Responsible for department budget and Purchasing of hardware and software, plus upgrades Weekend Supervisor and Interpreter

Conducted daily public tours

Supervised guide staff for historic house

Researched collection of period officers letters for Library and added them to the database Assistant to Military Collections Curator (Internship)

Researched, cataloged, and updated databases for museums accession records

Researched and created database of owners personal histories for period uniforms and equipment

Created database for museums firearms collection using MS Access

Researched backgrounds on various Civil War military units EDUCATION

Virginia Commonwealth University Richmond, VA 05/1997 Bachelor of Arts in History

Tidewater Community College Virginia Beach, VA 05/1989 Associates Degree in Education

3 OF 3

Contact this candidate