Roy Preston Williams
210-***-**** ad2prt@r.postjobfree.com
**** ****** **** ****** ******, Tx 78070
Summary:
United States MARINE and ARMY Veteran and expert in Recruiting, Data Analysis & Analytics, Process Transformation,
Human Capital,, Strategic Planning and Reporting (MS Word & Excel), Personnel Coaching, mentoring and monitoring. Additional experience in Diversity & Inclusion, Logistics, Procurement, Vendor/Client Management and Relationship Building and Retention.
Skills:
Analytics
Strategic Planning
Diversity & Inclusion
Business Intelligence
Leadership
Human Resources
Workflow Coordination
Training
Project Manager
Process Transformation
Client Development
IT Recruiting
Experience:
Spyderware Tech. Nov 2022 – Aug 2023
Spring Branch, Tx
Computer/phone repair technician
Setting up and installing new hardware and software systems.
Diagnosing and troubleshooting computer and phone issues.
Maintaining hardware and software by conducting regular maintenance and updates.
Identifying and resolving network, connectivity, and server issues.
Upgrading firmware, software, and outdated hardware systems.
Monitoring and maintaining security systems and installing updates.
Providing technical support to users and resolving technical errors.
Performing regular tests, upgrades, and backups.
Preparing technical documents, such as error and maintenance reports.
Creating user documents and providing training on new computer systems.
Accenture Jul 2014 – Sep 2020
San Antonio, TX
Recruiment Operations Senior Analyst
Accenture Staffing, Supplier and Vendor relationship management, ensuring management policy adherence, scorecard achievement as well as logging demands, searching candidates, and screening resumes
Managing stakeholder communications, hosting regular calls with recruiting, finance transactions and local technology support to train and answer questions on processes to support orientation
Manage the staffing process, including recruiting, interviewing, hiring, and onboarding.
Ensure job descriptions are up to date and compliant with all local, state and federal regulations
Develop training materials and performance management programs to help ensure employees understand their job responsibilities.
Investigate employee issues and conflicts and bring them to resolution.
Ensure the organization’s compliance with local, state, and federal regulations.
Maintaining contracts, creating statements of work and developing work orders
SME experience with IQN, CFM and other support teams to include invoice submission, validating invoice data, tracking resources
Manage SLAs, KPIs, overall performance of a large team, and responsible for client facing activities.
Coach and develop their direct reports as well as the overall engagement of the team.
Assign all work assignments, commit the team to the work, manage the quality of the work and drive the people management activities within the team.
Ensure metric, KPI's, and deadlines are met
Coordinate workflow of process volumes to utilize available capacity
Provide ongoing and frequent interaction with management, vendors or clients, as required, to achieve optimum results
Review LWI's and ensure PII guidelines are followed
Responsible for creating status reports, metrics reports and maintaining project plans as well as registering suppliers, enable catalogs and manage the supplier portal
Five years of experience working in MyScheduling, IQNavigator, Demand Visibility Tool and some exposure to Power BI. Extensive experience with the Microsoft Office Suite; particularly Excel pivot tables, rosters, and VLOOKUP.
Special programs coordinator (to include Capacity Services and Flex Contract To Hire (CTH) Requisitions.
Service Now Tier 2 Help Desk for Requisition Management; providing next level support to executives and vendors
National Disabled Veterans Coordinator for Accenture; local Accenture Suicide Awareness Program (ASAP) Advocate; past co-lead for Military Employee Relations Group, We@Accenture Innovative Ideas Coordinator for the Contractor Exchange