Customer Service Care Coordinator
Resume:
Elsa Aquino
Customer Service Professional
Contact Information
Apopka, FL 32712
**************@*****.***
Objective
Engaged customer service professional with over 10 years of experience seeking employment opportunities with a reputable company. My objective is to provide reliable support in the functioning of business operations delivering exceptional customer service experience to clients while contributing to maintaining a positive and productive work environment with team members and superiors.
Education
Hostos Community College
New York City, NY
AS Degree in Public Administration
Key Skills
+10 years of customer service
experience.
Bilingual (Spanish & English)
Organizational Skills
Communication
Problem-solving
Experience
Jan. 2022 – Feb. 2023 – The Judge Group
Care Coordinator • Remote
- Responsible for providing phone support to Tricare beneficiaries. Scheduled variety of services in accordance with customer contract guidelines.
- Responded to inquiries and resolved issues in a timely manner.
- Provided referral, follow-up and educational resources.
- Identified potential emergency concerns and followed specific contract protocol.
June 2020 – Aug. 2021 – Kforce Inc.
Customer Service Agent • Remote
- Provided phone support to the FL State Dept. of Labor assisting claimants with completion of claims, assisted with questions/inquiries regarding unemployment insurance benefits, etc.
- Collected and submitted information on fraudulent claims in a timely manner.
Jan. 2010 – July 2018 – Titlemax Title Loans of Tennessee Store Manager • Nashville, Tennessee
- Managed all aspects related to day-to-day operations of store location such as staff supervision, handling vault, cash drawer and bank transactions, etc.
- Attended community events to promote company products and services.
- Exceeded in consistently meeting company weekly and monthly financial quotas.
References
Available upon request.
Contact this candidate