Philip Miller

Orlando, FL *****

ad2ppn@r.postjobfree.com

+1-770-***-****

Licensed Property and Casualty adjuster in 24 states, with an outgoing personality and a passion for customer service. Motivated and result driven personality, with a high performing and hard-working nature. Comfortable dealing with internal and external clients while providing high levels of patience, tact, and diplomacy.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Property Desk Adjuster

QA Claims - Remote

August 2021 to December 2023

Property Desk Adjuster

Hail Reconciliation Unit

• Process hail related claims for State Farm Hail Reconciliation Unit, and personal article claims for Home Commercial Claim Services

• Effectively reconciles contractors estimate, proposal and/or final bill through investigation of the customers damaged property

• Create State Farm estimate for dwelling, dwelling extension and personal property, and Summary of Loss to reflect the accurate settlement for the policy holder

• Provide remarkable customer experiences while processing and closing claims related to theft, vandalism, and mysterious disappearance

• Communicate clearly and concisely policy holder’s policies, limits and deductibles

• Demonstrate a systematic approach for effective claim settlement by applying personal, caring and simple customer service

• Properly apply claim settlement procedures, initiate claim payments and process claim unto completion

• Collaborate with business units such as State Farm Replacement Program, Special Investigation Unit, and Contents to effectively apply policy provision Property Adjuster (Field)

Travelers Insurance - Houston, TX

September 2020 to August 2021

Property Field Adjuster: Wind/Hail, Water, Fire, Vandalism etc.

• Consistently delivers a remarkable customer experience through handling claims involving weather related events

• Investigates, analyzes and manages claims related to weather events coverage to include: verification of coverage and extent of damage to persons which may require contact by telephone and or other electronic media

• Within approved authority, applies fire policy to handle claims, initiate claim payment process

• Determines whether additional or specialized investigation is necessary for claim resolution Property Claims Adjuster (Desk)

Pilot Catastrophe - Houston, TX

October 2019 to September 2020

Review case reserves on all assigned claim files for tornado, hurricane, and freeze storms. Prepare written reports of investigation, coverage, and damages within the CMS. Negotiate and settle claims within authority

Investigate and pursue subrogation opportunities.

Work with attorneys to defend the company’s claim position. Maintain accurate and complete files.

Interview and correspond with policyholders, public adjusters, and attorneys. Responsible for all phases of property claims adjusting. Prepare diagrams, scope of damages and estimates utilizing Xactimate software.

Other tasks and projects as may be assigned.

Education

Bachelor of Science in Political Science and Public Policy Florida State University - Tallahasse, FL

June 2004 to April 2009

Skills

• Proposal Writing

• Analytics

• Branding

• WordPress

• Construction estimating (4 years)

• Analysis skills

• Customer service

• Organizational skills

Certifications and Licenses

Resident Adjuster Property & Casualty

November 2019 to Present

Licensed Property & Casualty Claims Adjuster

State Farm Certification

June 2022 to June 2024

Contact this candidate