Customer Service Senior Level

suhaila alokozai

Woodbridge, VA ***** ****************@*****.*** 571-***-****

Summary

Effective and tenacious customer service professional with over two years of experience. Strong customer service and communication skills that focus on solving issues and increasing understanding between all parties. I am conscientious, hardworking, great in a team or as an outgoing individual and always ready for a challenge.

CORE COMPETENCIES:

Ability to develop and build strong client relationships at a Senior level within the client organisation

Excellent oral and written communication skills with strong organisational and interpersonal skills

Strong problem solving and analytical skills

Multilingual: English, German, Farsi, Pashto, Dari, Hindi

Excellent people development skills

Excellent communicator at all levels, written and verbal

Accurate numerical reasoning, with good understanding of numeric models

Good negotiation skills

Creative, innovative, high energy with good judgement and a practical understanding of clients/sales dynamics

Ability to present to senior clients in a Sales environment

Previous customer service experience

Employment History

B-thrifty June 2022 -Sep 2023

•Are career oriented, and looking for growth.

•Develops new prospects and calls on existing clients to increase sales of the organization's product and services.

•Maintains contact with existing client base to increase referrals.

•Handle customer questions about things like opening accounts, helping with loan applications and credit cards.

•Organized and managed scheduling for the staff and coordinate operation of the store

Walmart June 2021- June2022

Scanned electronic and paper cataloging systems to look up product information and availability.

Resolved pending customer issues based on repeated telephone calls and informed them about self-service options; increased satisfaction rating from 2.5 to 4.8 stars.

Developed effective strategies to market consumers' goods and services

Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues

Excelled communicating with customers from diverse backgrounds within a service-oriented company

Excelled in customer service by engaging with guests and vendors.

Education

High School Process

Contact this candidate