Administrative Assistant Customer Service

Dana S Wood

********@*****.*** 248-***-**** Detroit, MI

SUMMARY

Seasoned professional with 22 years of experience, adept in administrative functions and team leadership. Excelled as an Administrative Assistant/Office Manager, managing payroll, records, and executive support. Seeking Administrative Assistant role to leverage expertise in process improvement, training, and customer service. WORK EXPERIENCE

AMROCK, LLC. Detroit, MI

Team Leader - Title and Settlement Services May 2019 - Jul 2023

• Communicated team development expectations, focusing on enhancing production levels and individual growth.

• Provided mentorship and coaching, delivered constructive feedback, and managed performance issues, including conducting terminations when required.

• Identified and implemented process improvements, knowledge enhancement, and training opportunities to bolster team performance.

Title Source, Inc. Detroit, MI

Closing Processor - Chase Escrow Apr 2015 - Apr 2019

• Prepared and uploaded refinance closing packages onto the ATLAS system for retrieval by signing agents, ensuring timely and accurate document distribution.

• Conducted document accuracy reviews and provided comprehensive training to new hires and cross-training to existing employees, enhancing team proficiency and process understanding.

• Developed and maintained team schedules, facilitated monthly team-building activities, and distributed daily production reports to foster a collaborative and accountable workplace environment. Aerotek @ Title Source, INC. Detroit, MI

Closing Processor-Chase Escrow Feb 2013 - Apr 2015

• Prepared and verified HUD-1 settlement statements in accordance with closing instructions to ensure compliance and accuracy.

• Managed the assembly and distribution of refinance closing packages, utilizing ATLAS for efficient access by signing agents.

• Delivered professional customer service, addressing inquiries promptly and maintaining adherence to company policies and procedures.

Detroit Public Schools Detroit, MI

Administrative Assistant/Office Manager Dec 2000 - Jul 2012

• Managed administrative functions for a multi-site educational institution, ensuring efficient operation and adherence to organizational policies.

• Administered accurate payroll processing and benefits administration, while maintaining the general ledger, budget, and performing bank reconciliations.

• Maintained meticulous student records to secure essential state funding and facilitated the enrollment and transfer processes for new students.

• Developed and updated a comprehensive membership database to support the receipt of State-Funded Grants, alongside providing executive support and customer service. Flaggs & Associates, SES West Bloomfield, MI

Onsite Program Coordinator Jan 2010 - Dec 2010

• Managed a team, handling recruitment, scheduling, and academic assessment to ensure optimal student engagement and progress tracking.

• Maintained precise records of student attendance and academic advancements, in addition to punctually executing payroll responsibilities.

EDUCATION

Martin Luther King HS

High School Diploma, Major: College Preparatory Courses Detroit, MI

SKILLS

Microsoft Programs, ATLAS Proficient • Keyboard 75 WPM • Ability to Adapt to Complex Situations and Learn Quickly • Experienced and Comfortable With Working Both Independently as Well as an Integral Member of a Team

• Willingness to Learn, Take on Intricate Assignments • Committed to Providing Excellent Customer Service • Subject Matter Expert - Vesting, Culture Development, Effective Communication, Leadership, Mentoring

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