Customer Service Quality Assurance

ALBERT C. WILKINS IV

*******@*****.*** 443-***-**** Baltimore, MD 21244

Summary

To bring to your organization enthusiasm, dedication, responsibility, and good work ethic, combined with a desire to utilize my skills obtained through experience in the following areas: Camaraderie with a smart team that gets things done Opportunity to be rewarded for innovation and leadership

Skills

Promotional Planning

Critical Thinking

Adaptability and Flexibility

Team Collaboration

Originality and Creativity

Display Model Assembly

Design Visualization

Problem-Solving

Customer Service and Assistance

Merchandising Plan Development

Display Building

Interior Retail Displays

Visual Merchandising

Experience

Premium Retail Services Inc Baltimore, MD

Reset Specialist

03/2023 - Current

Created weekly reports detailing store performance in regards to product placement strategies.

Maintained cleanliness of sales floor by dusting, sweeping, mopping.

Built effective partner store relationships to improve customer satisfaction.

Identified opportunities for improvement within the store's merchandising strategy.

Developed creative visual merchandising campaigns to focus on selling older inventory.

Inspected products upon arrival at the store for quality assurance purposes.

Restocked shelves with current merchandise in attractive displays to promote sales.

Kept work areas clean, neat and organized for optimal productivity and worker safety.

Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.

Papa John's Pizza Baltimore, MD

Car Fleet

09/2023 - 12/2023

Delivery orders to customers

Continuously surpassed sales goals, optimizing profitability, and performance of assigned territory.

Contacted customers prior to delivery to coordinate delivery times.

Provided courteous customer service by addressing customer concerns promptly and professionally.

Communicated with restaurant staff to coordinate deliveries and obtain destination address.

Navigated local streets and highways with ease using GPS system.

Maintained accurate records of deliveries made throughout shift on log sheet.

Collected tips from customers through hands-free electronic methods.

Hertz Car Rental Baltimore, MD

Car Detailer

03/2023 - 05/2023

Inspected vehicle to verify pristine appearance for customer.

Swept, shoveled or vacuumed debris or salvageable scrap into containers and removed from work areas.

Maintained detailed records of all services performed on each vehicle.

Hospitality Staffing Baltimore, MD

Associate

09/2022 - 01/2023

Job agency

Joey Baltimore, MD

Lot Cleaning

10/2022 - 12/2022

Maintained cleanliness, neatness and organization of customer areas.

Provided directions to customers within the area or around town.

BWI Airport Baltimore, MD

Cleaning Planes

08/2022 - 12/2022

Resolved problems quickly and efficiently by identifying root cause and implementing corrective action.

Inspected finished products for defects and conformance with specifications.

Accurately set-up fold, adjusting roll mechanisms, tension, and guide devices.

Organized, prepared, and cleaned work areas for efficient operation.

TruGreen Lawn Care Baltimore, MD

Lawn Specialist

05/2022 - 07/2022

Provided general landscape maintenance services such as weeding flower beds, raking leaves and mulching gardens.

Applied fertilizers, herbicides and insecticides according to manufacturer instructions and safety protocols.

Adhered to local regulations regarding the safe application of chemicals on residential properties.

First Team Staffing Baltimore, MD

Associate

09/2010 - 07/2022

Job Agency

Lil Caesar's Pizza Baltimore, MD

Dishwasher,cook

08/2014 - 03/2017

Repaired and maintained dishwashing machine to keep dishes clean and kitchen running smoothly.

Swept and mopped floors at end of shift to comply with sanitary regulations.

Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.

Phone:410-***-****

Sheetouts - stretching dough for pans, preparing pizzas/other types of food, making dough -which is usually specific to a few people, and ovens - preparing the food once it's cooked

Folding boxes, stocking things, dishes, cleaning, and of course customer service

WIS international Baltimore, MD

Inventory Specialist

04/2016 - 07/2016

Phone:410-***-****

Merchandising responsibilities may also be to advise appropriate partners about product placement and new inventory levels

Organize the stock room or warehouse, and ensure that accurate labeling, logical placement, neat arrangement, and cleanliness are maintained

Retail

Stockroom, Fulfillment, and Inventory Associate, contribute to the profitability of the retail operation by receiving, handling, and helping to manage the inventory of merchandise and supplies in a timely and organized manner

Family Dollar MD

Cashier,Stock

05/2007 - 04/2010

Maintained current knowledge of store promotions to highlight sales to customers.

Followed company security procedures for handling large sums of money.

Monitored customer order process and addressed customer issues.

Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.

Ensured compliance with all safety regulations within the store environment.

Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.

Kept check-out areas clean, organized and well-stocked to maintain attractive store.

Presented products and services to prospective and existing customers to meet client needs.

Scanned items and checked pricing on cash register for accuracy.

Taco Bell Baltimore, MD

Cashier, Drive Thru,food Line, Dishwasher

04/2006 - 08/2008

Greeting customers in the restaurant or drive-thru, taking and ringing up orders, handling payment and thanking customers

Prepare and store food ingredients, assemble food and beverage orders, check to make sure theyre correct, package products, and maintain a clean, safe work and dining environment

Boosted customer satisfaction levels by going extra mile to personalize service for each customer.

Greeted customers and answered any questions they had about the store's products and services.

Coleman warehouse Baltimore, MD

Coleman Warehouse Personnel

04/2008 - 06/2008

Loading, packing, and perform, for our service ..

Onto the truck using a dolly, forklift and pallet jack, and utilize load locks, straps

Reviewed work orders before starting work to determine necessary materials and meet deadlines.

Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.

Education and Training

Lincoln Technical Institute Columbia, MD

Automotive in Automotive Engineering

08/2007

Milford Mill Academy High School Baltimore, MD

High School Diploma

07/2005

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