Salesforce Administrator Business Intelligence
Resume:
BRIAN
BINDEH
***********@*****.***
Atlanta, GA 30350
SKILLS
• System Integration Testing
• Business Requirements Documents
(BRDs)
• Business Intelligence Project
Management
• Pick Lists
• Case Support
• User Management
• Customer Relationship Management
• Process Flow Diagram Creation
• Dashboard Design
• Salesforce Administration
• Sales Cloud
• Service Cloud
• Experience Cloud
• Marketing Cloud
EDUCATION
University of Buea
Buea, Cameroon • 05/2021
Bachelor of Science: Computer Science
CERTIFICATIONS
• Salesforce Certified Administrator
PROFESSIONAL SUMMARY
SALESFORCE ADMINISTRATOR Certified Salesforce admin with 4 years of experience assisting various teams in solving problems with Salesforce and 3 years of experience in administration. Readily involved in managing and optimizing the Salesforce ecosystem to discover game-changing insights and drive growth. Open and enthusiastic about continuously learning and exploring various applications with Salesforce.
WORK HISTORY
Insight Global - Salesforce Administrator
San Diego, CA • 04/2021 - Current
• Maintained the Salesforce platform by monitoring support tickets, user issues, and employee workflows
• Created and maintained dashboards and reports in client accounts to enable performance tracking
• Developed workflow rules as in coordination with related designed tasks
• Made use of Process automation such as flow builder and process builder to to regulate and automate scheduled triggered tasks, email alerts, and field updates that implement logic to better business processes
• Assisted management with vetting, selecting and implementing new Salesforce applications and APIs
• Performed QA testing after Critical Updates to transition customer data smoothly to retain performance and usability of Salesforce
• Developed various Custom Objects, Tabs, Entity-Relationship data models, validation rules on the objects, tabs, components, and custom links
• Provided training on Salesforce Lightning features and Salesforce integrated applications
• Creating efficiencies that made the sales process 24% faster
• Integrated, 360io DonoSearch, RingDNA, Wordpress and other cloud-based tools to satisfy business needs
• Assisted different teams like Marketing and development with building custom reports, orders, and invoices
• Designed and mapped Salesforce custom objects and involved in Advanced Workflow Approvals
• Coordinated with legal, business operations, and finance teams to execute customer agreements and process purchase orders
• Designed scripts to batch clean mass data prior to migration into Sales Cloud ecosystem
• Created and maintained user profiles, workflows, dashboards on Salesforce and other CRM software
• Set permissions for users using Object-Level and Field-Level security best practices
• Implemented solutions to resolve system errors and data issues to avoid downstream effects on marketing or sales teams.
• Proved successful working within tight deadlines and a fast-paced environment
• Set up and controlled user access levels across databases to protect important data
• Streamlined processes via Experience Cloud, enhancing user interface and customer satisfaction. Optimized marketing strategies, achieving higher lead conversions with marketing cloud.
• Drove sales growth through strategic use of Sales Cloud while boosting customer response times through leveraging Service Cloud
MotionSoft Inc - Junior Salesforce Administrator
06/2019 - 02/2021
• Designed, set up and maintained Salesforce standard objects, custom objects and junction objects, while also structuring user roles, security profiles and workflow rules
• Ensured data integrity through the appropriate use of de-duping, loading and exporting tools, for bulk of data using Data Loader, Admin Garage and Lexi Loader
• Created and updated users, reports and dashboards to track pipeline/stages for management visibility, while integrating applications to Salesforce accounts such as Pardot, Accounting Seed, Outlook, & Slack
• Performed user & administration training sessions for clients to utilize Salesforce and respective programs
• Implemented pick lists, field dependencies, lookups, master-detail relationships, validation and formula fields to the custom objects
• Trained employees on the Lightning App Builder and other CRM tools/applications
• Helped modify automations like ongoing flows by editing logic and setting conditions
• Also helped to maintain, evaluate and correct any ongoing screen flows
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic
• Assisted with integration sync errors in the HubSpot Salesforce integration to include updating picklist values, managing validation rules, debugging automations, modifying integration user permissions.
• Worked well in a team setting, providing support and guidance LANGUAGES
English
Native or Bilingual
French
Limited Working
.
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