Customer Service Data Entry

Diedre Strickland

Greenwood, MO ***** 816-***-**** ad2pnl@r.postjobfree.com www.linkedin.com/in/diedre-strickland-293a22b3 Summary

Customer-focused professional with 25 years of experience delivering exceptional customer service. Proven track record of effectively resolving inquiries, handling complaints, and ensuring customer satisfaction. Skilled at utilizing communication and problem-solving abilities to interact positively with customers. Strong multitasker, capable of managing high call volumes and maintaining high professionalism. I am eager to contribute my customer service skills to enhance the reputation and success of the organization while continuously improving the customer experience. Education

Lee's Summit High School Lee's Summit, MO

Diploma Graduated May 1987

Skills

• Excellent verbal and written communication

skills

• Strong problem-solving and conflict

resolution abilities

• Proficient in using customer relationship

management (CRM) software

• Ability to remain calm and patient in high-

pressure situations

• Strong active listening skills and empathy

for customer needs

• Detail-oriented with a focus on accuracy in

data entry

• Proficient in Microsoft Office Suite (Word,

Excel, PowerPoint, Outlook)

• Typing speed of 60 WPM

Job Experience

Care Navigator, New Directions Behavioral Health Jun 2016 - Sep 2018 Kanasas City, MO

Receive initial calls from providers, clients, and members routing appropriate calls to their respective departments. Verify Demographic information and provide benefits, claims, and basic billing/coding information by HIPPA law

• Receive initial calls from providers, clients, and members routing appropriate calls to their respective departments. Verify Demographic information and provide benefits, claims, and basic billing/coding information by HIPPA law Account Representative, AT&T Jan 1997 - Nov 2022

Kansas City, MO

• -Card Operations. - Assist customers by phone with calling card needs, ordering, and dialing instructions. -NCAC - Assist customers by phone with issues regarding billing, calling cards, and long-distance plans. -E-CARE - Assist customers via email and sometimes by hone with account inquiries -Associate Instructor – Facilitate continuation and initial training for fellow representatives. -Inside Wire – Assist customers with troubleshooting for no dial tone issues. Perform MLT -Inside Wire CSS – assisting peers with questions regarding accounts and processes. Diedre Strickland - page 1 -All Distance CSS – Assist peers with questions regarding accounts and processes regarding local and long- distance service, processing Web Orders, customer call escalations, . calling plans for longdistance service, enrolling and accessing account information online, and processing web orders. Data Transcriber, Internal Revenue Service Jan 1991 - May 1997

• Input data into the system from the 1040 and 1040EZ into the computer for processing. Payment Processing

Contact this candidate