DJORY A. LOUIS

**** ******* ****, *** *******, Texas 78109

Mobile: 210-***-****

Email: ad2pll@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/djory-louis-a30299126/ PROFESSIONAL SUMMARY:

I am actively seeking full-time employment with a reputable company where I can grow professionally. As a dedicated professional with exceptional work ethic and interpersonal skills, I aim to secure a position where I can contribute to the company's mission. EDUCATION:

Palo Alto College; San Antonio, Texas

Expected Completion: December 2024

CERTIFICATIONS:

• SAP ERP (5/2023)

• SAP Business Objects (5/2023)

• SAP Analytics Cloud (5/2023)

SKILLS:

MS Word, MS Outlook, MS Office Suite, Excel, PowerPoint, Google Docs, RF Engineering, Tech Savvy, TEMS, XCAL, Team Connect, WebEx & Zoom Videoconferencing.

Foreign Languages: Fluent in French, Creole, and intermediate Spanish Key Attributes:

• Outstanding customer service skills and a high degree of professionalism

• Strong technical, troubleshooting, and communication skills

• Excellent work ethic and respect for confidentiality

• Fast learner and work well under pressure

WORK EXPERIENCE:

GTA, T-Mobile Project; San Antonio, Texas

Network Engineer - (Contractor)

February 2023 to October 2023

Duties:

• Maintained computer networks including mainframes, VPNs, routers and other physical hardware.

• Installed and configured network equipment.

• Created firewalls and updating virus protection software and data security systems to keep data and communications protected.

• Monitored computer systems to improve network performance for all systems.

• Troubleshoot, resolved, and communicated networking issues to other employees and management.

• Maintained knowledge and understanding of security and networking best practices to offer the best solutions and protection to company systems.

DJORY A. LOUIS

2

GTA - DISH & SAMSUNG PROJECT; El Paso, Texas

Testing Engineer - (Contractor)

January 2021 to January 2023

Duties:

• Conducted experiments and improved programs, collaborating with internal and external resources to ensure all project requirements were met.

• Offered support and proactively prevented potential issues from arising.

• Set up Xcal, validated ATP and 522, and implemented new technology standards.

• Assisted with planning, designing, and implemented circuits, sub-circuits, mechanical systems, and software solutions to resolve production and product issues.

• Identified problematic cells and clusters to troubleshoot connectivity issues. MASTER PLAN INSURANCE AGENCY; Miami, Florida

Service Desk Support Analyst/Office Services

February 2019 to December 2021 - (Relocated to San Antonio, Texas) Duties:

• Offered exceptional sales service to guarantee customer satisfaction.

• Identified and diagnosed issues and problems.

• Categorized and recorded report queries and provided solutions.

• Advised users on the appropriate course of action.

• Monitored issues from start to resolution.

• Escalated, if needed, unresolved problems to a higher level of support.

• Provided essential online Security advice and support.

• Oversaw clerical tasks, such as sorted and distribute mail.

• Maintained files via electronic system and physical filing system.

• Scheduled meetings and sent meeting invite to attendees. LA VIGNE FINANCIAL SERVICES; Cap-Haitien, Haïti

Financial Associate/Teller

February 2016 to January 2019

Duties:

• Informed customers of available banking products and services to address their needs.

• Made sure that consumers had an outstanding experience with excellent customer service.

• Worked with various types of technology and software.

• Documented all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.

• Processed and approved cost items for timely payment.

• Monitored status of open items and optimized prompt payment and applied credit.

• Established and maintained regular communication with vendors.

• Reconciled vendor statements and financial statements.

• Assisted or prepared information for monthly accounting cycle.

• Provided information on related banking products and services.

• Processed customer cash deposits and withdrawals, transfers, bills and credit card payments, money orders, certified checks and other related banking transactions.

• Opened accounts, savings plans and purchasing bonds; answered enquiries and resolved problems or discrepancies concerning customers' accounts.

• Answered incoming requests from customers via telephone and e-mail.

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