Customer Service High School
Resume:
Jessie Davis
708-***-**** • ***************@*****.***
SUMMARY
Superb customer service manager, Strong and decisive operations,with excellent analytical, organizational, team building. Trained and experienced in resolving customer complaints and promoting conflict resolution. Excel at turning under-producing individuals into teams that work efficiently and exceed all expectations. Strong working knowledge of Microsoft office suite, excel, powerpoints. Exceptional knowledge in retail management EDUCATION CERTIFICATIONS
Proviso East high school, Maywood,Ill 2009,
High School diploma, 2009
Triton college, River Grove, Ill 2012,
Accounting Associate Degree, 2012
SKILLS
• Superb social, customer service, communication and conflict and problem-solving skills. • Excellent teamwork, organizational, multi-tasking & time management.
• Proficient in Microsoft Office Suite applications: MS Word, Excel, PowerPoint, MS Outlook • Strong proven ability to work well under pressure and meet/exceed deadlines and quotas on time • Outstanding data management•WPM 40 • Quickbooks • Preparing documents
• Quick thinking. • Creativity • Management • Transcribing documents • Processing sale reports • Problem solving • Open mindedness • Attention to detail WORK EXPERIENCE
Triton college- cashier, River Grove, Il Aug 2010- May 2012 Responsible for processing payments in the office and over the phone. Assist with all inquiries and visitors in office, monitor office supplies, organize office and filing room. Received itemized deliveries and checked all items in, delivered mail, schedules and catalogs to colleges. Xsport fitness- front desk lead sales rep and porter, Lombard, Il Sept 2011-March 2019 Retrieved identification to verify current membership, delivered detailed information about the facility and served to prospective gym members to ensure loyalties. Performed maintenance on front desk, gym and lock room.
Circle k manager Lombard, Il march 2019- current
Overseas sales, inventory, and staff on a monthly basis. Monitored monthly sales and inventory as well as monitoring delivery of goods and merchandise. Handles daily cash, balances and closeouts. Maintain a clean and customer friendly environment. Reference
Julia berg (Patient advocate) duly health and care chicago, il
Shante Davis (Group lead microbiology) Labcorp
Maywood, il
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