Customer Service Representative

TM

TAMMY MARINO

**********@*****.*** 330-***-**** Poland, Ohio 44514

Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive aĴitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Report creation

Credit card payment processing

Report generation

Quality control

AT&T Mobility Boardman, OH

Customer Service Representative

10/2020 - 08/2021

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Educated customers on special pricing opportunities and company offerings.

Documented conversations with customers to track requests, problems and solutions.

Assisted customers in making payments on accounts and seĴing up payment plans.

Amazon North Randall, OH

Packer

04/2017 - 09/2020

Packed merchandise into boxes and containers in preparation for safe shipment.

Reviewed packing slips and other documentation to properly box requested items for shipment.

Assembled cartons, crates and containers to prepare for shipping. Tic Toc Food Mart New Middletown,

Ohio

Cashier

06/2017 - 01/2018

Operated cash register, collected payments and provided accurate change. Received payments for products and issued receipts. Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions. Boardman High School Youngstown, OH

High School Diploma

06/1990

Summary

Skills

Experience

Education and Training

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