Robert Drake

610-***-**** ad2pjd@r.postjobfree.com

Phoenixville, PA 19460

LinkedIN: https://www.linkedin.com/in/robert-drake-17bb625/

Telecommunications Engineer

Knowledgeable, solutions-driven engineer with strong work ethics and extensive experience in various different roles across the telecommunications industry. I am looking for a telecommunications position such as Engineer, Analyat, and Management. Demonstrated achievements in developing and implementing security policy, maintaining data network and efficiently managing and assisting in replacing equipment on company-wide scales. Adept in providing courses and procedures for training new employees, as well as actively mentoring team members.

Skills

System Security Development Technical Procedures Development and Implementation Problem Solving Data Back-Ups and Recovery Technical Documentation Equipment Replacement Voice Network Building, Managing and Maintaining Communications Security and Risk Management Training & Mentoring

Technical Skills

Gateways Gatekeepers Cisco Routers and Switches Nortel PBX (Option 11, Option 61C, Option 81C, Norstar), IBM ROLM PictureTel and Polycom ViewStation Cisco Telephones Nortel Telephones Polycom SoundStation Polycom and Clear One integrated conferencing systems US Robotics Conference Link

Systems: Cisco Call Manager 3.0 through 12 Cisco Call Manager Express (CME) Cisco Unity Voice Mail Cisco Attendant Console Cisco Contact Center Express Cisco IM & Presence Cisco Emergency Responder Cisco IPT IPCC CVP ICM Cisco Meeting Place Nortel Succession Meridian Mail Call Pilot Symposium Nortel Conference Bridge

Protocols: T1/E1 TCP/IP SIP Active Directory Ethernet Call Routing NARS/BARS Centrex ISDN BRI PRI ACD G.711 G.729 T1 H323 MGCP RTP RTCP XMPP

Software: Call Manager version 3 through 12 Cisco IOS Cisco Unity Voice Mail RTMT Cisco Scripting Nortel Symposium MS Office 2007 MS Outlook CC: Mail Exchange, Louts Notes PCAnywhere Remedy CMS on a Magnuson Mainframe (IBM compatible) VMS on a DEC PDP11/44 Nortel Remote Utilities Meridian Administration Tools

Experience

Faegre, Drinker, Biddle and Reath, Philadelphia, PA I Telecommunications Engineer January 2020 - March 2023

In 2020, merged 2 firms Communications systems. Created a new Cisco Telephony cluster, combining all aspects of the systems from both firms. Implemented a new Provisioning tool(AkkadianProvisioning Manager) for Phone creation, Deletion, etc.

Drinker, Biddle and Reath, Philadelphia, PA I Telecommunications Engineer January 2017 - January 2020

Designed, implemented, and maintained of voice and data systems. Served as the single-point-of-contact for high-impact incidents and issues.

Reviewed and acknowledged alarms as they were reported by a proactive UC monitoring system and assessed the impact and severity.

Troubleshot, researched, designed and implemented features and functionality on platforms such as Unified Communications Manager (CUCM, CME), Contact Center Express (UCCX), Unity Connection (CUCxn), IM & Presence (IMP), Unified Border Element (CUBE).

Robert Drake ad2pjd@r.postjobfree.com Page 2

Replaced Microsoft Lync with Cisco Jabber and Jabber Mobile company-wide. This allowed for a more robust instant messaging platform, Gave the firm the ability of voice phone on laptops without having to create VPN phones or install a separate softphone.

Updated firmware on all telephones.

Assisted in opening new offices in London, and San Francisco.

Updated all certificates in the whole company voice system. Assisted in process up upgrading all voice systems to version 12.

Unified Contact Center Express, Emergency Responder through Converting voice licensing from Prime License Manager to Cisco Cloud based licensing.

Conquest Technologies/Cisco Systems, Columbia,MD March 2011 - January 2017

Sr. Network / Voice Engineer

Designed, managed and implemented customer voice and data networks, participating in company and client conference calls and meetings, interfacing with customers and insuring customer satisfaction. Provided pre-sales support as requested and mentored other employees as a project lead Engineer.

Home Depot Project – converted all US & Canada stores from Avaya to Cisco Phones. Installed needed routers and switches. Worked in the Cisco NOC as a support to the install teams, and solved post-install issues.

Safeway Project – replaced Wifi in Safeway, Vons, Pavillion, and Tom Thumb stores across the US.

Wells Fargo Project – replaced all End of Life Cisco network equipment.

JP Morgan Chase Phone Project - replaced 3300 existing Cisco 796X VOIP phones with new Cisco 9971 VOIP phones.

Additional Relevant Experience

Comcast Cable,Oaks, PA

Sr. Telecommunications Analyst

Monitored, analyzed, and diagnosed telecommunications problems including connectivity and functionality problems.

Developed and implemented technical procedures for new users and trained Desktop Services personnel.

Designed and performed telecommunications back-ups and data recovery, and develop standard data recovery procedures.

Built system security procedures which included access to the PBX, related software and data, and attached systems or networks.

Managed the centralization of telecommunications technology to support the centralization of corporate business.

Professional Development

Cisco Call Manager 5.0 Administration - Course instructed by Skyline-ATS (Cisco Partner)

Implementing Cisco Voice Gateways and Gatekeepers - Course instructed by Skyline-ATS (Cisco Partner)

Certifications

Cisco Call Manager 5.0

Implementing Cisco Voice Gateways and Gatekeepers

Nortel Meridian Administration Tools.

Certified by Nortel for Meridian Administration Tool 6.1.

Certificate in Business Computer Data Processing - Maxwell Institute of Technology - Program included programming in Cobol, Fortran 4, RPGII, Assembler, and Basic.

Contact this candidate