Customer Service Records Specialist

Cynthia Vila Jones, MLS

908-***-**** • ***********@*****.*** • Clark, NJ 07066

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Summary

Skills • Customer Service

• Friendly, Positive Attitude

• Attention to Detail

• Organizational Skills

• Teamwork and Collaboration

• Task Prioritization

09/2018 - 12/2022

Overnight Associate, NATC Donuts, Cranford, NJ

12/2012 - 04/2017

Babysitter, Christopher & Marivic Socci, Clark, NJ 05/1987 - 06/2012

Records Specialist, Jennison Associates, New York, NY Experience

• Managed morning rush of customers daily with efficient, levelheaded customer service. Maintained clean and organized workspace, enabling coworkers to locate resources and product.

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• Greeted customers and took orders for coffee drinks, food items, and other beverages.

• Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.

• Provided guidance and training to new employees when needed.

• Prepared and served hot or cold beverages.

• Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.

• Provided direct-care services for children of varying ages.

• Transporting children to school, sports activities, or other engagements when necessary.

• Assisting with meals, snacks, and bedtime routines for the children.

• Assisted with the development of new methods and procedures for managing records.

• Maintained and updated company filing systems.

• Strictly adhered to confidentiality dictations to safeguard information.

• Scanned paper documents into digital formats as needed.

• Reviewed and updated records, documents, and files for accuracy.

• Retrieved documents and files from records rooms and online databases. Master Of Science, Library and Information Science Pratt Institute, Brooklyn, NY

Bachelor Of Arts, Art History

Rutgers, The State University Of New Jersey, New Brunswick, NJ Education And

Training

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