Continuous Improvement Customer Care
Resume:
CLARENCE MURILLO
*** ****** **, **** *******, NJ 08520 908-***-**** *********.*******@*****.***
Fulfillment Supervisor experienced in managing distribution teams in the achievement of goals and
objectives. Highly motivated and dedicated professional with a strong initiative and work ethic.
Experience
E-COMMERCE SUPERVISOR CHRISTIAN DIOR PERFUMES LLC MARCH 2023 - PRESENT
·Plan and manage daily workload.
·Oversee daily operations such as waving, sorting, picking, and packing.
·Lead and develop employees through teamwork and create continuous improvement through employee engagement that supports company values.
·Continually looking for ways to improve quality, safety, and productivity
FULFILLMENT CENTER SR. SUPERVISOR SIVANTOS INC. JUNE 2013 – DECEMBER 2022
·Maintain documentation and prepared reports which reflected the effectiveness of department activities.
·Evaluated employee performance and provided feedback.
·Established and recommended changes to policies that improved workflow and quality of the organization.
·Supervised the daily operations of the fulfillment team in a manufacturing company.
·Organized, distributed, and monitor workload.
·Motivated team to ensure orders are picked, packed, and shipped in accordance with fulfillment guidelines and quotas were met.
·Performed a variety of fulfillment duties such as pulling customer orders, checking orders, packing/assembling orders.
CUSTOMER CARE OPERATIONS ASSOCIATE SIVANTOS INC. MARCH 2008 – APRIL 2013
·Made outbound calls to customers across the US and Puerto Rico to verify order information.
·Received incoming calls and emails regarding order placements, inquiries, and customer complaints.
·Mentored and trained new hires on department functions and goal standards.
·Processed orders daily into designated computer programs.
·Performed due diligence on accounts that met all client suitability standards.
ASSEMBLY TECH. HEARING AIDS SIVANTOS INC. OCTOBER 2004 – MARCH 2008
·Casing
·Cut, Trim and Bevel
·Analyze and communicate team lead regarding quality issues.
·Back up other teams as needed.
Education
ASSOCIATE IN ARTS IN COMMUNICATIONS JUNE 2010 UNION COUNTY COLLEGE, CRANFORD NJ
Skills & Abilities
·Knowledge of distribution, manufacturing, and merchandise flow.
·Strong understanding of supervisory approaches for work direction and performance management.
·Excellent oral and written communication skills in both English and Spanish
·Experience with Microsoft Office applications including Word, Excel, Outlook, and PowerPoint.
·Experience with WMS, including Infor and Manhattan Scale.
Reference
Jin Wee Chia – Director of Operations
Jose Vieira – Director of Manufacturing
Robert Marziale – Production Supervisor
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