Customer Service Representative
Resume:
PH
Paulette Holmes
Professional Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhance customer experience by adopting service-oriented behaviors, understanding customer needs and providing customized solutions to build loyalty. Handles high-volume work with organized approach by staying on top of routine needs and special requests. Offers valuable administrative, customer relations and sales abilities. Work History
FedEx Office - Retail Customer Service Associate
Washington DC
Federal Emergency Management Agency - Customer Service Representative
Washington, DC
04/2021 - 09/2022
National Museum of American History - Cashier
Washington DC
Ensures all customer problems are resolved quickly and to the satisfaction of the customer service
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Takes complex customer orders using order systems and provides accurate pricing information
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Assembles packages and wrap items in insulation to prepare for shipping
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Inserting items into shipping containers, weighing packages, and affixing labels to parcels
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● Move and Lift 55 pounds
Provides customer expertise in printing, signs and graphics and shipping products
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● Updated account information to maintain customer records
● Referred customers to outside resources
● Took registration intake applications
● Took helpline applications
Answered customer telephone calls promptly to avoid on-hold wait times
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*****************@*****.***
Washington, DC 20032
Skills
● Cash Handling
● Food Handling
● Good listening skills
● Problem Solving Skills
● Great Communication skills
● Time Management
● Customer Service
● Organization
● Computer
Education
Southeast Ministry, 3111 Martin Luther
King Jr Ave SE
Washington, DC
GED
04/2017 - 01/2021
Children's National Medical Center - Patient Sitter Washington DC
09/2012 - 08/2016
Demonstrated respect, friendliness and willingness to help wherever needed
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Greeted 2,000 customers at the counter to fulfill requests and answer questions
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Maintained a clean, safe work area in accordance with organizational guidelines
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● Restocked and organized merchandise
● Worked flexible schedule and extra shifts to meet business needs Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
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Maintained the patient's environment to keep safe, clean and familiar and helped patients when needed
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● Stayed with children when parents weren't able to
● Bathed, dressed and helped with teeth brushing
● Played games, worked on puzzles and read books to young children
● Assist with feedings when necessary
● Cleaned and set up rooms in preparation for patients
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