Customer Service/Sales
Resume:
Jarlinn Jennrich
Looking to advance my career options
Saint Paul, MN 55130
********************@***********.***
Several years of Customer Service experience bringing top-notch skills in oral and written communication, active listening and analytical problem-solving. Goal-oriented worker with outstanding knowledge of organization standards. Proven history of increasing productivity and customer satisfaction with great people skills. Committed to best-in-class customer service and maintaining professionalism. Looking for a role where I can advance my skill set and receive an opportunity for growth.
Authorized to work in the US for any employer
Work Experience
Customer Service Advisor /Sales
Mister Car Wash - Saint Paul, MN
December 2016 to April 2023
• Maintain great customer service skills
• Provided customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Recommend washes and promote UWC memberships by following a four point presentation with a soft sell approach.
• Respond to customer requests for products, services and company information.
• Having strong interpersonal and listening skills while having a positive attitude. Cashier
Downtowner Car Wash - Saint Paul, MN
July 2015 to December 2016
• Used cash registers with a POS systems to request and record customer orders and compute bills.
• Restocked, arranged and organized merchandise in front lanes to drive product sales.
• Educated customers on promotions to enhance sales.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
• Answered questions via phone or in person in a fast paced environment
• Maintained customer service skills
Telemarketing Sales
Twin Cities Readers - Saint Paul, MN
May 2015 to July 2015
• Performed cold calling and outreach to build sales pipeline.
• Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
• Answered questions with knowledgeable responses.
• Overcame objections using friendly, persuasive strategies. Telemarketing/Donations
MPI - Saint Paul, MN
May 2013 to July 2013
Calling people to ask about donating money for several different organizations for the company and those organizations.
Cashier/Food Service
Subway - Saint Paul, MN
April 2006 to August 2008
Receive deliveries and check in stock
• Complied with Food Code of Practice
• Ensured food is prepared and storage and preparation areas are maintained according to standards
• Followed company security procedures
• Ensured customers are served in an efficient and friendly manner
• Ensured that Health and Safety standards are met
• Completed daily work routines in an efficient and timely manner
• Secured cash and stock from loss or theft
Education
Associate's degree in Criminology
Saint Paul College - Saint Paul, MN
August 2012 to May 2018
Skills
• Customer Service (10+ years)
• Call Center (2 years)
• Customer Service Representative (1 year)
• Customer Care (2 years)
• Time Management
• Sales (2 years)
• Teaching
• Microsoft Office
• Telemarketing (2 years)
• Inside sales
• Customer relationship management
• Communication skills (5 years)
• Organizational skills
• Upselling
• Outside Sales
• Business Development
• Sales Management
• Analysis Skills
• Negotiation
• Cold Calling
Certifications and Licenses
Driver's License
Assessments
Work style: Reliability — Proficient
March 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Sales skills — Proficient
February 2021
Influencing and negotiating with customers
Full results: Proficient
Verbal communication — Proficient
November 2021
Speaking clearly, correctly, and concisely
Full results: Proficient
Cleaner fit — Proficient
August 2023
Measures the traits that are important for successful cleaners Full results: Proficient
Case management & social work — Proficient
November 2021
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Proficient
Call center customer service — Proficient
August 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Customer focus & orientation — Proficient
October 2023
Responding to customer situations with sensitivity Full results: Proficient
Customer service — Proficient
March 2023
Identifying and resolving common customer issues
Full results: Proficient
Social media — Proficient
April 2023
Knowledge of social media techniques and analytics interpretation Full results: Proficient
Administrative assistant/receptionist — Proficient September 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
• Proficient listening skills
• Customer service skills
• Handling fast paced work environments
• Ability to maintain stressful situations
• Creative problem solving
• Reliable
• Proficient reading and writing skills
• Attentive learner
• Microsoft Word
Contact this candidate