Washington, DC ***** 202-***-**** ad2p9s@r.postjobfree.com
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ALONZO WILLIAMS
PROFESSIONAL SUMMARY
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
OFFICE SKILLS
Call Routing
Managing Phone Systems
Strong Telephone Etiquette
Switchboard Management
Front Desk Management
Switchboard Operations
Effective Customer Service
Credit Card Transaction Processing
Product Knowledge
Body Mechanic
WORK HISTORY
RECEPTIONIST/COSMETOLOGIST 06/2021 to Current
Fort Lincoln Funeral Home
Assist with visitations, memorial and funeral services which may include visitation and chapel set up, dressing and casketing remains, delivering family items and flowers
Prepares documents related to services, cremations, maintenance etc.
Greets and receives client families and / or other persons entering the office for information and assistance
Accommodates the needs of the family during a service and/or visitation
Preparing bodies for their home going services by doing their hair/haircuts and getting them prepared to be taking in the chapel
Keeping a clean and sanitized workspace to ensure all hazardous requirements are met
DIRECT SUPPORT PROFESSIONAL 09/2018 to 05/2021
DC Care Center Inc., Washington, DC
Work with adults who have mild developmental and learning mental health disabilities in a community setting.
Write daily service reports and collect confidential behavioral data.
Teaching independent living skills and implementing behavioral plans
Connect clients with medical and various community resources based on personal needs.
Assisted disabled clients to support independence and well-being.
CAPITOL CONCIERGE, 04/2014 to 12/2019
Capitol Concierge, Site Concierge, Washington, DC
Welcoming and assisting residents and visitors daily
Demonstrate excellent communication skills, having a pleasant personality, and interacting with residents
Utilized necessary conflict resolution skills to handle difficult residents and visitors in the most professional manner possible
Performing support for all departments, including extensive clerical duties including filling out paperwork,
Provide tours to incoming guests and visitors who were interested in a rental
Schedule transportation for residents and guests.
CERTIFICATIONS
Microsoft Office Suite 2010 Customer Service Judgement and Decision Making Organization and Prioritization Awards Dc Cares Center Inc, Certificate of Appreciation December 2020 MAC Certificate of Completion July 30, 2021