Shamika Duncan

Charlotte, NC

Highly skilled and detail-oriented Cash Application Specialist with a strong commitment to accuracy. Able to handle multiple simultaneous projects in a high-pressure work environment. Adept at working independently with little to no supervision or as part of a team Work Experience

Cash Applications Specialist

RXO Logistics - Charlotte, NC, US

July 2021 to July 2023

Cash Applications Specialist RXO Logistics - Charlotte, NC July 2021 to July 2023 • Ensure accurate posting and reconciliation of payments • Retrieve and post remittances from payor websites or through email when the remittance is not available. • Research prior payments to determine possible duplicate invoices and/or prior payment misapplication. • Research unidentified payments and or recoupment to determine the appropriate resolution. • Post ACH, wire transfer and check deposits to appropriate GL cash accounts

• Create credit memos and process write offs as needed Order Processor

Husqvarna - Charlotte, NC, US

March 2018 to June 2021

Order Processor Husqvarna - Charlotte, NC March 2018 to June 2021 Entered and/or cancelled new and/ or existing orders and service orders for various clients of Husqvarna equipment. Orders ranged from personal individual orders to larger corporate account orders. Applications/Programs/Skills: • Data Entry

• Excel/Spreadsheets • 10 Key • POWER • Sim Pro • SAP • CRM • CDM Claims Processor/Dispatcher XPO LOGISTICS LAST MILE XPO LOGISTICS LAST MILE/RIVERSTONE LOGISTICS - Fort Mill, SC, US May 2017 to January 2019

Served as customer contact throughout the claim process once property damage was reported after a delivery occurred. As a dispatcher, I offer assistance to the delivery team by contacting the customer to ensure they were ready to receive the delivery and by assisting the delivery team with directions to various locations. Applications/programs/Skills: • Customer Service • Communications • Etrac • Microsoft

• Excel • Quickbooks • Outlook • MS Office

Data Entry • Adjustments

Novant Health, Inc - Charlotte, NC, US

November 2014 to April 2017

Charlotte, NC November 2014 to April 2017 Post electronic and manual payments to patient accounts. Process EOBs, insurance verification, and refunds. Applications/programs/Skills: • Emdeon • Citrix • SAP

• 10 Key • Data Entry • Adjustments • Correspondence Denials • Refunds • Insurance Reimbursement

• Customer Service

Education

High School Diploma

Providence High School - Charlotte, NC, US

Skills

• Customer service

• Windows

• Cash handling

• Accounts payable

• Citrix

• SharePoint

• Oracle

• SAP

Contact this candidate