OLUWASEUN OMOTAYO

ad2p39@r.postjobfree.com 469-***-**** Dallass, TX 75244

Summary

A Qualified IT Professional with vast experience as a Service-Now developer and administrator. Hands-on experience in implementing end-to-end Service Catalog, Incident Management, Configuration & Asset Management, Change Management and Release Management with extensive knowledge on Content Management System. Dedicated application developer adept at creating new programs and solutions for ServiceNow clients .Successful technology career history comprising more than 5+ years

Skills

Experience

ServiceNow Developer / ITAM Administrator Marathon Petroleum Corp - Houston, TX 02/2022 - Current

• Used Glide Record to retrieve and update data on different business conditions.

• Developed ESS functionality and implemented appropriate workflow

• Worked on CMDB, SLM from the scratch

• Developed of Service catalog which includes creating new catalog items, designing workflows and execution plans.

• Integrated with Active Directory for SSO using SAML 2.0.

• Worked on Modules of ServiceNow like Incident Management, Change Management, Service Catalog, and Reporting and few other custom applications.

• Provided design, technical solutions for the user requirements at ClientName and made recommendations to improve their current processes

• Managed system configurations, gathering and documenting user and process requirements, developing workflow customizations, and performing quality assurance testing, user acceptance testing and third party integration for ServiceNow platform

• Worked on JDBC Extracts, SQL queries, Data sources, external connectivity using SN data source, Web services, Email integrations, LDAP

• Responsible for preparing design level, program-level and user-level documentation

• Designed many catalog items out of which few catalog items involves integration using SOAP Web services, Restful API.

ServiceNow Administrator / IT Asset Management Amazon - Dallas, TX 02/2021 - 02/2022

• Contributed to requirement gathering and design development meetings.

• supported contractors in troubleshooting application products.

* Agile methodologies

* HTML 5 Development

* SLA configuration

* Change management

* Asset management

* Service catalog management

* Report generation

* Project portfolio management

* Service portal design

* Test management

* Data synchronization

* CMDB management

* Performance Analytics

* Microsoft SQL

* SOAP web services

* ITIL processes

* JSON data format

* Incident management

* Workflow configuration

* Dashboard Creation

* Data Policies

* XML data format

* Mainframe backups

* Programming languages : Java,C#,Net,

* Python

* Agile/scrum methodology

* Data warehousing and Analytics

* Configuration management

• Provided leadership and direction across configuration management, integrations, incident management, and support issues.

• Designed and implemented below Service-Now custom solutions: downstream impact assessment applications for applications and business services to be used by the configuration management team and Critical response team.

• Coordinated Service Catalog options, including two-step checkout, cart controls, and variables.

• Configured SLA workflow for the advanced SLA configuration.

• Individually implemented Discovery Application for populating CMDB

• Configured Mid Servers on local Windows servers for ServiceNow Integrations and Discovery Applications

• Worked with Configuration management stakeholders to identify and implement business requirements.

• Implementation of ServiceNow core modules and applications

• Perform additional analysis as needed during development and testing for tasks.

• Created reports, workflows, data imports for Incident, Problem, Service Request, and Change Service Now modules.

ServiceNow Administrator /Junior Developer Baylor Scott & White - Dallas, TX 04/2019 - 01/2021

• Provide configuration update support and functionality checking within the development cycle of ServiceNow

• Assist developing ITSM roadmap. Analyze and recommend emerging ITSM technologies that can provide benefit while reducing risk

• Work with functional and admin teams to deliver automated workflow solutions in ServiceNow

• Developing, testing, deploying and updating workflows and approval flows and rules

• Customized UI Appearance for Problem and Change Management Application which is simple, intuitive and easy to use.

• Serves as a liaison among development teams, application services, and the business, including functioning as a subject matter expert (SME)

• Configured Service Level Agreements to define certain levels of service from both internal and external providers.

• Configuration/Customization of the ServiceNow system including workflows

• Assist in the research process and function related to assigned tasks

• Performs day-to-day, after-hours, tactical, and strategic efforts associated with ServiceNow

• Establish and follow governance to allow for cohesive development from multiple organizations and teams

• Perform system and application configuration and management. Provide level 2 customer support of tickets assigned to the ServiceNow team

• Participate in the full software development life cycle: Analysis, Design, Coding, Testing, Training, and Operational Support

• Uses scripting tools and ServiceNow functionality, create script to automate routine tasks being done in ServiceNow

System Support Analyst Suntos integrated - Garland, TX 11/2017 - 03/2019

• Troubleshot and resolved problems with programs and systems.

• Researched and evaluated technology solutions and presented recommendations for improved system operations.

• Created data verification methods to comply with standard system procedures.

• Integrated and updated computer systems with latest technologies required for project development.

• Maintained and created user account profiles and passwords, facilitating company-wide security.

• Developed solutions by preparing and evaluating alternative workflow options.

• Utilized Product Life Cycle Development processes to ensure adherence to project schedules and budgets.

• Analyzed system vulnerabilities and collaborated with IT and business teams to eliminate vulnerabilities in support of internal and external audits.

• Expanded systems with new features and structural components.

• Offered decision-makers ROI and cost-benefit projections to guide project development and implementation.

• Formulated and designed computer systems using data modeling, information engineering and structured analysis.

• Maintained positive working relationship with fellow staff and management. Systems Administrator FirstBank Plc - Lagos, Nigeria 06/2014 - 05/2017

• Managed, troubleshot, backed up and restored data, operating systems, files, documents and drivers to provide comprehensive systems management and support.

• Provided appropriate permissions to users for accessing files and databases.

• Trained and directed users on correct use of software and hardware within systems.

• Conducted basic troubleshooting to isolate and diagnose common system problems.

• Installed firewalls and antivirus software to improve cybersecurity.

• Increased team productivity and automated repetitive tasks with batch files, PowerShell and VBScript.

• Implement policies, procedures and best practices to safeguard and protect data, reports and access.

• Participated in IT department meetings to identify continuous improvement opportunities and enhance delivery of IT services to users.

• Set up, optimized and managed network equipment.

• Set up user accounts, permissions and passwords and defined network policies and procedures.

• Supported, configured, maintained and upgraded customer networks and in-house servers.

• Managed network-related projects from concept to implementation.

• Automated repetitive administrative tasks to shorten work times and reduce required personnel. Education and Training

Olabisi Onabanjo University Ogun-State,NG 03/2002-08/2007 Bachelor of Science: Economics

Certifications

• Certified ServiceNow System Administrator

• Professional Scrum Master

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