Customer Service Data Entry

DENIESE BRAITHWAITE 929-***-****

*** ** *** **, ******* Heights Queems NY 1141 ********************@*****.***

PROFILE:

Highly motivated customer service experienced professional. Able to handle a high volume of customers in a fast- pace

Excel 2010 Word Quick Learner- Detail Oriented --- Lectures at Goodwill. Diverse background. Able to multitask.

EXPEREIENCED

Email jobs on indeed and some websites, did,interviews online and fill up applications 10/2020-04/2023

Track Store Jamaica NY Customer Service/Sales 01/2018- 9/2020

Provided effective customer service, communication, affixed prices and label on products, generated sales, check invoices on products

Private Work 01/2015 08/2017

Worked with kids 3-17 years old and the elderly people monitored their hygiene, did doctor visits with clients, and cleaned the homes

NYC Administration for Children’s Services Jamaica NY Intern 11/2013-11/2014

Council of Aid Forest Hills NY 08/2013-10/2013

Processed clothes for distribution to clients, labeled, counted toners and copied documents.

Processed mails, faxed vouchers, compiled records to files, data- entry of excel 2010 spreadsheet

Monthly inventory maintained, stocked, unpacked and packed items, filing, and answered phones

Monitored kids with their daily activities, prepared breakfast, lunch and served meals.

Latimer Gardens Senior Center Flushing NY

Clerk 12/2010-12/2012

Input data-entry of the SPP program, labeled, updated files, and trained employees on the office procedures, did projects, answered phones, scanned, copied and faxed documents.

Input staff works logs, type letters and monthly reports of clients in Excel and monitored kids

Calculated cash, checks totals for deposit to the bank, prepared food various foods and served.

Rockaway Blvd Senior Center 06/2010-08/2010

Allen Senior Citizens Housing Management Jamaica NY 06/2010-08/2010

Clerk

Maintained and updated office files, check insurance verification, calculated the log sheets, copied and faxed documents. Managed a huge amount of rent statements and invoices to clients in the building apartments.

Performed all general office procedures as assigned and provided excellent customer service for clients.

Input data-entry of SPP and PDF database programs also did follow-up with clients for missing information.

Department of Probation/Payroll/Timekeeping Unit Manhattan NY

Clerical 01/2010-06/2010

Maintained data entry of timekeeping records and doctor’s notes.

Maintained payroll folder (transit forms, EFT forms and college savings program).

Faxed, copied documents, answered phones and sorted mails to the various departments

Recco Health Agency Queens NY

Health Aide 04/2004-01/2008

Worked with Hospice patients in the hospital department on various floors.

Worked with children ages 2-4 years and escorted patients to the doctor. Maintained patient’s hygiene, made beds, medication reminder, preparation of meals, took vital signs and other assigned duties.

People Care Health Agency Manhattan NY

Health Aide 07/2002

Worked with elderly patients in the homes and hospital department on various floors

Macy’s Manhattan NY

Sales 11/1996-03/1997

Affixed labels, tags and pricing on merchandise. Folded, packed items and resolved clients problems

Assisted shoppers with their purchased selection, customer service driven and generated sales for the company

EDUCATION:

Tasc High School-In Process Tested Cuny,Jamaica,NY 2016- 2020

Queens Adult Learning Center L I C Ms Word, Excel, & Powerpoint 2010- 2013 09/16 -3/17 New York Medical Institue Flushing NY Medical Billing 09/2006

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