Customer Service Entry Level

Pamela Joseph

979-***-**** ***********@*****.*** Sealy, TX 77474

SUMMARY

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

EXPERIENCE

Childcare Worker, Matthew 7/24 early learning, January 2020-April 2020 San Felipe, Texas

At Matthew 7/24 I worked in the infant room. I was responsible for feeding, changing and taking care of the infants mon - friday 8-3.

When the pandemic hit they closed down and I havent worked since. I am currently in search of a remote position I can work during the day while my granddaughter is at school Enforced rules to teach good manners and maintain safe environment. Cared for children of various ages and assisted with feeding, dressing and daily activities. Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.

Regulated children's schedules to balance rest, learning and play. Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.

Communicated with parents about daily activities and any concerning behaviors. Secured indoor and outdoor premises to protect children. Employed positive guidance strategies to encourage children and improve behavior. Organized and planned age-appropriate reading, crafts and music lessons. Observed and monitored children to identify developmental strengths and target enrichment activities.

Developed and implemented lesson plans and activities for children of various ages. Recorded child behavior, food and medication information for supervisors. Sanitized toys and tables to maintain clean, safe environment. Assisted children in development of social, communication and problem-solving skills. Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.

Guided children through engaging and productive activities to foster fun learning environment.

Planned and implemented engaging activities to encourage creativity and expression. Preschool Teacher, Small World Child Care Center, May 2017-December 2018 Sealy, TX

Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.

Taught children foundational skills in colors, shapes and letters. Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.

Implemented hands-on, play-based strategies for experiential learning. Developed professional relationships with parents, teachers, directors and therapists. Collaborated with colleagues on developing new classroom projects and monthly themes. Met with parents to discuss child behavior and academic progress. Established indoor and outdoor safe play environments for toddler-age children. Created and implemented developmentally appropriate curriculum addressing learning styles.

Incorporated music, art and theater into lesson planning. Administered and documented results of student assessments. Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.

Enhanced sensory abilities by giving children access to numerous textures and shapes. Directed and supervised children during field trips and special activities. Adapted instructional techniques according to student learning styles and progress. Maintained student records according to rigorous confidentiality and privacy regulations. Organized creative and fun activities, enhancing children's physical, emotional and social well-being.

Engaged with children on individual basis to build positive, trusting relationships. Communicated with parents regularly to maintain student progress, schedule meetings and increase overall student happiness.

Read stories to children and taught painting, drawing and crafts. Built and strengthened positive relationships with students, parents and teaching staff. Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.

Implemented behavior modeling and positive reinforcement into daily routines. Instructed and assisted children in eating, toileting and resting to help develop healthy personal habits.

Participated in workshops, trainings and conferences to improve educational skills. Maintained daily records of individual activities, behaviors, meals and naps. Met with parents and guardians to discuss students' progress and areas requiring improvement.

Planned and implemented lessons using various teaching strategies to meet diverse student needs.

Incorporated music and art activities to encourage creativity and expression. Observed children to record development.

Monitored student progress to ensure cooperation and growth. Removed hazards and developed appropriate boundaries and rules to create safe environment for children.

Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.

Met with administrators and department team members to work on curriculum planning and assessment methods.

Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention.

Integrated technology into lesson plans.

Server, Saltgrass Steakhouse, June 2013-November 2017 Katy, TX

Provided exceptional service to high volume of daily customers. Operated POS terminals to input orders, split bills and calculate totals. Displayed enthusiasm and knowledge about restaurant's menu and products. Greeted customers, answered questions and recommended specials to increase profits. Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.

Communicated with hosts, bussers and kitchen staff to prepare for and serve customers. Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.

Cleaned tables and chairs to prepare dining area for next customers. Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Served food and beverages to patrons and immediately remedied issues with orders. Satisfied customers by topping off drinks and offering condiments, napkins and other items. Trained new employees on restaurant procedures and plating techniques. Addressed complaints to kitchen staff and served replacement items. Promoted desserts, appetizers and specialty drinks to optimize sales. Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.

Presented menus to patrons to answer questions about offered items and make suitable recommendations.

Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.

Recorded meal selections and transactions in microsystem to deliver prompt service. Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

Explained menu options to guests, offered suggestions and took orders for food and beverages.

Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

Trained new employees to perform duties.

Served food and beverages to patrons and confirmed complete orders. Explained menu items, describing ingredients and cooking methods upon request. Stocked service areas with supplies during slow periods. Collected dirty dishes and glasses from tables or counters, preparing areas for next diners. Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.

Prepared checks, itemizing total meal costs and taxes. Informed customers of daily specials and signature menu items. Presented menus and answered questions regarding items. Took reservations and to-go orders to streamline process for both customer and restaurant. Set up tables in between patrons to reduce wait times. Filled condiments and napkin containers during slack periods. Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.

Assisted in preparing salads, appetizers and desserts to speed up food service. Garnished dishes and beverages to serve visually appealing menu items. Brought wine selections to tables with appropriate glasses and poured for customers. Responded to ad hoc cleaning duties at end of shift. Childcare Worker, Creative Care Children's School, February 2012-October 2012 Sealy, TX

Enforced rules to teach good manners and maintain safe environment. Cared for children of various ages and assisted with feeding, dressing and daily activities. Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.

Regulated children's schedules to balance rest, learning and play. Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.

Communicated with parents about daily activities and any concerning behaviors. Secured indoor and outdoor premises to protect children. Employed positive guidance strategies to encourage children and improve behavior. Organized and planned age-appropriate reading, crafts and music lessons. Observed and monitored children to identify developmental strengths and target enrichment activities.

Developed and implemented lesson plans and activities for children of various ages. Recorded child behavior, food and medication information for supervisors. Sanitized toys and tables to maintain clean, safe environment. Assisted children in development of social, communication and problem-solving skills. Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.

Guided children through engaging and productive activities to foster fun learning environment.

Planned and implemented engaging activities to encourage creativity and expression. Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.

Instructed children on good sanitary habits when washing hands, using bathroom or eating. Used positive reinforcement and behavior modeling to instill discipline in children. Instilled discipline and maintained order with children by using simple and commanding directives.

EDUCATION AND TRAINING

High School Diploma

Katy High School, Katy TX May 1987

Some College (No Degree)

Tarleton State University, Stephenville TX

Contact this candidate