Verona Asuaje

***** ** ***** **

homestead, *****

305-***-****

ad2p1m@r.postjobfree.com

PERSONAL PROFILE/SKILLS

Bilingual-spanish and english

Suggestive Selling

Sales Expertise

Customer service.

Dining Area Maintenance

Team work

Greeting and Seating guest

Microsoft and MacOS

computer skills.

Buffet Setup and Takedown

HIPAA & OSHA compliance.

Guest Satisfaction

Public speaking.

Mixed media art.

Time Management

Food and Beverage Service

Table Bussing

PPE Guideline Compliance

Taking Reservations

Bill Computation

Stocking and Replenishing

Dining Room Cleaning and

Hospitality Service

Contamination Prevention

PCI (Payment Card Transactions and Cash Industry)

Cash Register Operations

Team Player

Kitchen Sanitization

Order Accuracy and

Communications Protocols

Adaptable and Flexible

Menu Memorization and

Bussing Experience

Customer Service and

Rapport

Able to Lift 30 Pounds

Server Improvements

EXPERIENCE

The Palace Suites Independent Living,11377 sw 84th pl-Front desk/server. :May 17,2022-Present day

Cultivated warm relationships with regular customers.

Managed front desk .

Made reservations and managed schedules for guests

Handled room service orders .greet guests and residents.

Worked with a POS system to place orders, manage bills and handle complimentary items.

Explained menu Items and suggested appropriate options for food allergy concerns.

Bussed and reset tables to keep dining room and work areas

clean.

Arranged and prepared tables for customers to offer memorable experiences to quests and foster repeat business

Upsold high-profit items such as appetizers and mixed drinks

to enhance sales numbers.

Keeps the register accurate through correct billing, payment processing and cash management practices.

Used slow periods to restock supplies, ice, trays and delivery

bags.

Replenished food items, paper products and canned goods to keep the pantry well-stocked during busy periods.

Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.

Noted special patron requests and followed up with the kitchen to confirm delivery.

Supervised restocking of salad bar and buffet for lunch and dinner service.

Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet

customer needs

Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness

Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Answered customers questions, recommended items and recorded order information.

Collected payment for food and drinks served, balanced cash receipts and maintained an accurate cash drawer.

Pizza Hut,23244 SW 112th Ave · - Crew member(CSR)

July 1,2020 - May 13,2022

●customer service and cashier

●worked in the kitchen for dough prep and proofing and other food prep,pizza making,cutting and assembly.

●Cutting and box assembly.

●As well as preparing for opening and closing the store.

EDUCATION

Robert Morgan educational center, 18180 SW 122nd Ave, Miami - highschool

August 22nd, 2017 - June 8th,2021

I was in the Medical assisting program for my four years of highschool where we studied phlebotomy, medical terminology,anatomy, etc .We did clinicals and labs and got to be in the dual enrollment program where we get college credits while in highschool as well as being certified as a medical assistant after completing the CMA exam and all clinical hours.

Miami International University of Art & Design,1501 Biscayne Blvd Suite 100,

0CTOBER 18TH 2021- present

I am currently studying at the Art institute for my Associates in Fashion design.I am a very creative and artistic person and my main medium is painting i am striving to have my own business and my own clothing brand so i am attending the AI to learn the basics to get my business out there as well as networking with other brands and future creatives.

VOLUNTEER WORK/EXTRA CURRICULAR

Robert Morgan educational center, 18180 SW 122nd Ave, Miami -

January 25,2019-January 17,2020 HOSA, I did a HOSA competition and placed for the second round of a health science presentation about paramedics.

December 7th,2019 Magnet fair, I did the presentation with another classmate to represent my strand in medical assisting for the incoming 8th graders interested in the school.

December 14,2019 Toy drive where I helped set up and give out toys that were donated by kids at my school to give to underprivileged kids.

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