Shelley R Draper

**** ********* **.

Malvern, AR 72104

971-***-****

ad2ozu@r.postjobfree.com

OBJECTIVE

To us my professional skills in furthering my career in a customer service environment.

SKILLS

Hand written as well as electronic health records. Proficient in Microsoft Word, Excel, PowerPoint, Teams and Outlook. Coding and manual scheduling. Able to type

60+ Learned Medical terminology as well as the business side of the medical field

words per minute as well as 250+ keystrokes per minute on 10-key EDUCATION

Everest College, Vancouver, WA Grad. 08/2015

Medical Administrative Assistant, GPA: 3.5

WORK EXPERIENCE

Providence Health Plans-Operator

11/22-8/23

Answered large amounts of incoming calls from health plan members. Directed them to correct departments depending on what time of plans they had.

Cascadia Behavioral Health-Primary Care Scheduler

3/22-8/22

Temporary fill in. Assisted clients with scheduling both in person and over the phone. Also assisted providers with requests and problem solving if needed. Filled any last minute requests.

Peacehealth-Referral Coordinator

12/21-3/22

Temporary fill in. Using Right Fax to load orders from Physicians to transcribe using Epic. Used numerous databases to look up diagnoses by codes. Also used ICD-10 codes.

Multnomah County Health Dept-Front Desk Scheduler

10/2021-11/2021

Temporary fill in. Assisting patients with checking in, making appts, rescheduling appts, and any other questions about charts or notes from previous appts. Worked in Epic, and Microsoft suite. Freedom Mortgage Beaverton, O

8/2021-10/2021

Customer Service Rep for Incoming call center assisting customers with loans on their homes. Working up to 3 screens at a time. Also transferring to different departments if needed for their assistance. Kelly Temp Services Portland, OR

5/2021-8/2021

Customer Service Rep for Freedom Mortgage

Incoming call center assisting customers with loans on their homes. Working up to 3 screens at a time. Also transferring to different departments if needed for their assistance.

Transamerica Little Rock, AR

11/2019-5/2020

Customer Service Rep

Call center. Answered incoming calls to give information on Insurance policies, insurance claims and general questions.

Rich Logistics Little Rock, AR. 06/2019-9/2019

Dispatcher

Dispatched truck drivers in a fast paced high stress environment. Wells Fargo Portland, OR.

09/2018-2/2019

Processor-Data Entry Clerk

Entered information for claims due to fraudulent activity. US BANK Portland, OR.

03/2015-10/2016

Personal Banker

Assisted banking customers with their accounts. Including checking, savings, credit cards and payments

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