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Technical Support Customer Service

Location:
Bedford, TX
Salary:
120,000 year
Posted:
January 11, 2024

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Resume:

K EVIN L. H OFFMAN

**** ********* **. • Bedford, TX 76021 • 817-***-**** Home • 817-***-**** Cell •

ad2oxa@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Highly motivated team player with 20 plus years in IT Management, R & D testing, Network, Server, Desktop and Telecommunication installation, configuration, support and administration. AREAS OF EXPERTISE

Knowledge and Experience

• OSX/Mac Servers and Desktops • Router Configuration

• Linux Operating Systems • Networking Technologies

• All Windows operating systems • Electronic Imaging

• Windows Patch Management • Digital Photography

• Multiple Linux Servers and Desktops • Firewall Technologies

• Remote Desktop Administration • Systems Configuration

• Cisco Firewall Systems • RIP / Printer configurations

• Cisco Router Install and configurations • Electronic Proofing

• Fiber Channel storage Arrays • Network Diagraming

• Switch Configuration and Maintenance • Dalim / Twist workflows

• Multiple Unix systems • Offset Printing

• Check Point Firewalls • Wireless Networking Solutions

• Check Point Management Servers • Internet and Email Filtering

• Scitex systems • Product Research and testing

• Office 365 • Developing Client relations

• VOIP Systems • Customer Service

• Apache, Tomcat, IIS • Systems Training

• E-Mail Systems • Technical Sales Training

• DNS/DHCP/SSL/TLS • Workflow Development

• Quantum Tape Library’s • Safety Procedures

• VPN Solutions • P&L forecasting

• Data Management systems • PCI Compliance

• Internet Solutions • HIPPA SOX Compliance

• Computer Maintenance • Employee Management

• Virtual Machines / VMWare • Former Cisco Certifications

• Production management • Check Point Certifications PROFESSIONAL EXPERIENCE

Management Team T3 Engineer Check Point Software 2020-Present Provided technical support for management servers for Check Point clients including troubleshooting, upgrades, installs, policy installs, system checks, and database rebuilds. Worked with R&D to resolve hardware and software issues.

Diamond Services Engineer Check Point Software 2016-2020 Provided technical support to dedicated diamond clients both onsite and remote for all Check Point devices, including troubleshooting, upgrades, installs, policy installs, system checks, and database rebuilds. Worked with R&D to resolve software and hardware issues IT Manager Enovative Networks 2015-2016

I managed a team of technician’s for remote and onsite repair, diagnostics and consulting with email, phone, WIFI, Group policy, DNS/DHCP, Patch management, Office 365, Widows XP – Windows 11 and Server 2003 thru 2016 R2.

• Active directory for Mac, Widows and Linux environments, Xpient, Aloha and retail pro POS system maintenance, printer and phone setup and installs.

• Setup audio and CCTV systems. Worked with clients to diagnose network and workstation/server inefficiencies, proposed hardware and software upgrades to solve these inefficiencies.

• Utilized Barracuda web email spam system to reduce client spam email. Migrated clients to Office 365 environments to improve email systems.

• Setup and configured PFSense firewalls for clients.

• Worked with AutoTask ticketing system.

• Managed Ahsay remote backup for clients

• Scheduled and dispatched techs to provide timely support to clients. Director of Technology

Systems Administrator HARPER HOUSE, INC. 2001 - 2015 I managed all aspects of system support including install and configuration of Cisco WAN telecommunications equipment for three remote sites, web, email, production, accounting, and all FTP and Database servers.

• Instituted Cisco firewall technology to increase network security.

• Installed new Kerio email system and migrated old system into it.

• Wrote and implemented disaster recovery procedure for on and offsite backup and archive.

• In charge of archiving and backups both daily and weekly via Flashnet, Legato, Symantech Backup Exec and Archiware P5.

• Configured PHP web based front end for client access to hosted venture and MySQL databases.

• Instituted a server and desktop hardware/software refresh policy for equipment upgrades.

• Provided technical sales support for clients internal and external.

• Maintained 100+ systems operating Linux, IRIX, DGUX, NT, 2000, 2003, 2008 Patch Management and OSX servers and Windows/Macintosh desktops.

• Built, installed and maintained Linux LAMP and Windows IIS servers for web access and virtual hosting.

• Created scripts to backup LAMP servers via Bash and Cron.

• Designed, installed and Maintain entire network at new location to include VOIP, Wireless and Wired connections along with New Data Center.

• Installed wireless access points for both internal and separate client access via separate network for iPhone, iPad, Android and windows mobile devices.

• Created virtual machines with Parallels to utilize single hardware devices supporting multiple operating systems to reduce rack space and heating requirements.

• In charge of add/drop and moves for VOIP phone system. Installed McAfee and Symantech anti virus across all desktops and servers.

• Installed iPrism webfilter plus Ironmail and Barracuda anti spam devices.

• Created Terminal Server for Mac access to the Hagen accounting system via RDP.

• Monitored network for bad ports and un-wanted traffic with Wireshark and CocaPacketAnalyzer.

• Created software images for all Mac and PC equipment to ensure consistency across the network, production and sales.

• In charge of staying current and legal with all software applications.

• Built and developed workflows for production via Dailm Twist.

• In charge of color calibration across all printing devices.

• Researched and tested all new operating sytems and software before deployment. Systems Administrator STEVEN MICHAEL STUDIOS 2000-2001 I provided desktop support, server support for 50+ PC’s and Macs, sales assistance, and client support for this $10M photography and design/multimedia studio with prepress capabilities. • Installed new network with cabling, routers and switches for efficiency. EDUCATION & CERTIFICATIONS

Former Cisco Certified Network Associate, Apple Computer DSSO Program Various Scitex Training Programs, Cisco Training, Seminars in Seybold, SGAUA, Telecommunications, Apple, and P.I.A, Coursework, Nebraska Wesleyan

Multiple Microsoft Seminars

CCSA, CCMS, CCSE



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