Customer Service Representative
Resume:
Dyome Torres
Enthusiastic, results- driven individual who utilizes experiences both professionally and personally to ensure goals and higher standards are met within and out of the work place. Reading, PA
***********@**********.***
My work experience working as a customer service representative has provided me with the knowledge and patience to work independently and efficiently as well as working with others to complete tasks.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Direct Care Professional
Patriot Home Care - Philadelphia, PA
July 2022 to Present
• Assist clients with daily living activities.
• Coordinate appointments
Customer Service Representative
PeopleShare - Philadelphia, PA
March 2023 to August 2023
Temporary contract with a reputable company assisting with data entry and employment inquiries. Call Center Representative
Culver Company - Remote
June 2021 to March 2022
• Complete Data Entries for utility companies to businesses and first responders as well as government offices
• Confirm contact information to send safety information packets Human Resources Assistant
Tactical Security - Philadelphia, PA
May 2020 to August 2020
• Manage office tasks
• Reviewing applications
• Interviewing potential employees
• Conduct background checks and finger printing
Customer Service Representative
Philadelphia Insurance Companies - Philadelphia, PA February 2018 to June 2019
• Assist and assess customer inquiries regarding paperwork
• Successfully de-escalating problematic customers
• Encouraging positive conversation to retain customers Customer Service Representative
Modis - Allentown, PA
July 2016 to January 2017
• Assisting with High volume customer calls with inquiries and issues regarding their insurance bills or membership benefits via web chat and email.
• Data entry updates and corrections
PCT/CNA
EASTON HOSPITAL - Easton, PA
June 2014 to March 2016
• Maintaining safety first
• Assist patients with daily living activities such as vitals, hygiene care, transporting
• Specimen retrieval
• Coordinating counseling sessions
Education
High school or equivalent in general studies and Nurse Aide Training Reading Area Community College - Reading, PA
August 2010 to Present
High school diploma in general studies, and Retail Reading High School - Reading, PA
September 2000 to June 2004
Skills
• Bilingual
• Call Center (2 years)
• Customer Care (10+ years)
• Customer Service (10+ years)
• Customer Support (10+ years)
• Microsoft Office (10+ years)
• Microsoft Outlook (10+ years)
• Microsoft Excel (10+ years)
• Conflict Management (10+ years)
• Administrative Experience (2 years)
• Problem Resolution (10+ years)
• Typing (10+ years)
• Laboratory Experience (1 year)
• Insurance Verification (2 years)
• Implementation (10+ years)
• Multi-line Phone Systems (2 years)
• Physical Examinations (10+ years)
• Analysis Skills (10+ years)
• Organizational Skills (10+ years)
• Vital Signs
• Medical Billing
• Microsoft Word
• HIPAA
• Quality Assurance
• Computer Literacy
• Hospital Experience
• Live Chat
• Data entry (3 years)
• Documentation review
• Windows
• CRM software
• Communication skills
• Computer skills
• Time management
• Assembly
• Filing
• Human Resources
Assessments
Call center customer service — Proficient
May 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Customer service — Proficient
May 2021
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient
May 2021
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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