Dyome Torres

Enthusiastic, results- driven individual who utilizes experiences both professionally and personally to ensure goals and higher standards are met within and out of the work place. Reading, PA

ad2ox7@r.postjobfree.com

+1-267-***-****

My work experience working as a customer service representative has provided me with the knowledge and patience to work independently and efficiently as well as working with others to complete tasks.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Direct Care Professional

Patriot Home Care - Philadelphia, PA

July 2022 to Present

• Assist clients with daily living activities.

• Coordinate appointments

Customer Service Representative

PeopleShare - Philadelphia, PA

March 2023 to August 2023

Temporary contract with a reputable company assisting with data entry and employment inquiries. Call Center Representative

Culver Company - Remote

June 2021 to March 2022

• Complete Data Entries for utility companies to businesses and first responders as well as government offices

• Confirm contact information to send safety information packets Human Resources Assistant

Tactical Security - Philadelphia, PA

May 2020 to August 2020

• Manage office tasks

• Reviewing applications

• Interviewing potential employees

• Conduct background checks and finger printing

Customer Service Representative

Philadelphia Insurance Companies - Philadelphia, PA February 2018 to June 2019

• Assist and assess customer inquiries regarding paperwork

• Successfully de-escalating problematic customers

• Encouraging positive conversation to retain customers Customer Service Representative

Modis - Allentown, PA

July 2016 to January 2017

• Assisting with High volume customer calls with inquiries and issues regarding their insurance bills or membership benefits via web chat and email.

• Data entry updates and corrections

PCT/CNA

EASTON HOSPITAL - Easton, PA

June 2014 to March 2016

• Maintaining safety first

• Assist patients with daily living activities such as vitals, hygiene care, transporting

• Specimen retrieval

• Coordinating counseling sessions

Education

High school or equivalent in general studies and Nurse Aide Training Reading Area Community College - Reading, PA

August 2010 to Present

High school diploma in general studies, and Retail Reading High School - Reading, PA

September 2000 to June 2004

Skills

• Bilingual

• Call Center (2 years)

• Customer Care (10+ years)

• Customer Service (10+ years)

• Customer Support (10+ years)

• Microsoft Office (10+ years)

• Microsoft Outlook (10+ years)

• Microsoft Excel (10+ years)

• Conflict Management (10+ years)

• Administrative Experience (2 years)

• Problem Resolution (10+ years)

• Typing (10+ years)

• Laboratory Experience (1 year)

• Insurance Verification (2 years)

• Implementation (10+ years)

• Multi-line Phone Systems (2 years)

• Physical Examinations (10+ years)

• Analysis Skills (10+ years)

• Organizational Skills (10+ years)

• Vital Signs

• Medical Billing

• Microsoft Word

• HIPAA

• Quality Assurance

• Computer Literacy

• Hospital Experience

• Live Chat

• Data entry (3 years)

• Documentation review

• Windows

• CRM software

• Communication skills

• Computer skills

• Time management

• Assembly

• Filing

• Human Resources

Assessments

Call center customer service — Proficient

May 2021

Demonstrating customer service skills in a call center setting Full results: Proficient

Customer service — Proficient

May 2021

Identifying and resolving common customer issues

Full results: Proficient

Customer focus & orientation — Proficient

May 2021

Responding to customer situations with sensitivity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate