Lisa Drown

Customer Service Representive

P R O F I L E

AS a customer service Representive with over a year experience I have excelled in providing excellent service and creating positive customer experiences. I have worked with Teleperformance and Aegis handling calls from customers who needed directions, orders, or solutions to their queries and issues. I have developed strong skills in consumer relations, communication, and problem-solving, as well as cashiering and Microsoft word.

I am passionate about learning new skills and growing in business administration and management. I am working on an associate degree in business administration from Southern New Hampshire University, and I am currently pursing further education in the same field. I am looking for opportunities to apply my knowledge and skills in a dynamic and diverse organization that values customer satisfaction, teamwork, and innovation.

P R O F E S S I O N A L E X P E R I E N C E

Customer Service Representive

Teleperformance Detroit, MI 10/202*-******

Took phone calls from customers needing directions with the OnStar system.

• Used Mapping system to give directions to customer and send to vehicle.

• Used multi-line phone system.

• Signed customers up for XM radio system.

• Validated customer information by getting information from customer.

Customer Service Representive

Aegis Telecommunications Fairmont, WV 09/2009-04/2011 Connected and disconnected phone lines per AT&T, also did escalations with India Aegis.

• Wrote orders to connect and disconnect phone lines.

• Achieved Customer Satisfaction Award.

• Worked with India and language barrier to complete orders in escalations.

C O N T A C T

540-***-****

ad2ovk@r.postjobfree.com

m

Roanoke, VA

Linkedin.com/in/lisa-

drown2023

E D U C A T I O N

Associates Business

Administration

SNHU (Southern New

Hampshire University)

S K I L L S

• Customer Service

• Active listener

• Attention to detail

• Friendliness

• Time management

• Understanding body

language

• product knowledge

• multiline phone system

• Escalations

• Management

• Decision Making