Customer Service Front Desk
Resume:
JAZMINE GOMEZ
CONTACT
&) _ ******.*****@*****.***
* Customer Service
* Sales Assistance
* Product Knowledge
« Reservation Management
« Telephone Etiquette
¢ Problem Solving
* Diplomatic Communication
* Appointment Scheduling
¢ Team Collaboration
* Financial Transactions
EDUCATION
GED
2017
PROFILE
Driven Front Desk Agent with a strong ability to manage reservations, handle
telephone calls, and address customer inquiries effectively. Proficient in providing
prompt service and maintaining diplomatic communication to ensure customer
satisfaction.
WORK EXPERIENCE
Lead Front Desk Coordinator Floyd’s99
Barbershop [Dallas,Tx] [ Current Employer]
* Managed incoming calls and assisted guests with inquiries, effectively
representing the company's image.
* Handled reservations, ensuring accurate booking and availability information.
* Maintained a professional and welcoming demeanor, contributing to positive
guest experiences.
* Demonstrated strong communication skills to address customer concerns and
mitigate dissatisfaction.
¢ Assisted in managing day-to-day operations, overseeing staff and ensuring
smooth workflow.
* Responsible for making appointments and managing schedules, optimizing
resource allocation.
* Handled financial transactions accurately and securely, maintaining financial
records.
* Collaborated with team members to improve customer service strategies and
enhance overall efficiency
Sales Associate IKEA, [Grand Prairie,Tx]
[February 2020-April 2020 ]
* Assisted customers in selecting products based on their needs and preferences.
* Provided in-depth product information, answered questions, and guided
customers through the purchasing process.
* Demonstrated exceptional interpersonal skills, contributing to a positive and
engaging shopping experience.
* Collaborated with team members to achieve and exceed sales targets,
consistently meeting goals.
Cashier Walmart, [Desoto,Tx] [April 2018-
December 2019]
* Processed customer transactions accurately and efficiently at the checkout
counter.
* Handled cash, credit, and electronic payments with a high degree of accuracy.
¢ Provided friendly and attentive customer service, addressing customer inquiries
and concerns.
* Maintained a clean and organized checkout area, contributing to a positive
shopping environment.
Contact this candidate