Customer Service Administrative Assistant

SL Stacy Love

ROYSE CITY, TX. ***** 469-***-****

*************@*****.***

PROFESSIONAL

SUMMARY

Objectives Self-motivator who is responsible and eager to learn. Applies strong leadership skills and communications abilities, enhancing productivity and efficiency in the workplace. Looking for a career that will allow a person growth from within and allowed to thrive.

SKILLS Interviews

Loan Modification

Client Data Gathering

Reading Comprehension

Oral and Written Comprehension

Information Verification

Active Listening and Learning

Remote Video Conferencing

Knowledge of VA Loan Process

Microsoft Office

WORK HISTORY JR LOAN PROCESSOR 06/2020 to 06/2023

Supreme Lending Dallas, TX

Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.

Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.

Prepared documents for underwriting by verifying client income, credit reports, and other information.

Handled any conditions sent from underwriting departments. Set up and completed loan submission packages.

Developed and maintained relationships with customers and loan officers to establish smooth loan process.

Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.

Verified credit histories, personal references and employment backgrounds for each applicant.

COLON HYDROTHERAPIST 09/2015 to 07/2017

Dallas Colon Care Center Dallas, TX

Nutrition plans

Scheduling Clients

Maintained accurate client charts and medical records. Cleaned and sterilized instruments, equipment and surfaces. Advised patients on health topics pertinent to care and treatment. Cared for clients by providing personal assistance MEDIA TEAM ADMINISTRATIVE ASSISTANT 09/2015 to 07/2017 Lakepointe Church Rockwall, TX

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.

Restocked supplies and placed purchase orders to maintain adequate stock levels.

Drafted correspondence and other documents for CEO and department heads in company's voice.

Assisted coworkers and staff members with special tasks on daily basis. Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.

Executed record filing system to improve document organization and management.

Scheduled office meetings and client appointments for staff teams. Restocked supplies and placed purchase orders to maintain adequate stock levels

CUSTOMER SERVICE 08/2012 to 08/2013

Milestone Electric and Air

Gained in-depth understanding of company products, systems and policies to give customers expert support.

Communicated with management about trends in customer calls to help team efficiency and success.

Documented customer calls in full to minimize confusion in future calls and facilitate complete resolutions to individual issues. Troubleshot customer service issues with methodical approach, eliminating impossible quickly and focused on implementing relevant, actionable solutions.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Answered constant flow of customer calls with minimal wait times. Handled customer inquiries and suggestions courteously and professionally.

Processed customer service orders promptly to increase customer satisfaction.

EXECUTIVE ASSISTANT MANAGER 06/2004 to 07/2011

Law Office of Steven G Dallas, TX

Handled confidential and sensitive information with discretion and tact. Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time. Developed and maintained automated alert systems for important deadlines.

Organized and coordinated conferences and monthly meetings. Screened calls and emails and responded accordingly to support executive correspondence.

Answered high volume of phone calls and email inquiries. Supported business and hospitality needs of corporate partners and staff during meetings and company events.

Coordinated office events, seminars and meetings for staff and clients. Created organized filing system to manage department documents. BARTENDER/DAY MANAGER 06/2001 to 07/2004

San Francisco Rose Dallas, TX

Developed and implemented marketing and promotional strategies to increase awareness of the business and attract new customers. Oversaw calendar to manage team schedule and keep shifts appropriately staffed.

Skilled at working independently and collaboratively in team environment. Self-motivated, with strong sense of personal responsibility. Proven ability to learn quickly and adapt to new situations. Worked effectively in fast-paced environments.

Excellent communication skills, both verbal and written. Passionate about learning and committed to continual improvement. EDUCATION Certification Holistic Health 06/2015

Tiller Mind And Body, San Antonio, TX

Certified Colon Hydrotherapist

No Degree Bachelor of Arts

Eastfield College, Mesquite, TX

H.S. Diploma 2000

Mesquite High School, Mesquite, TX

High School Diploma 1996

Dallas Christian School, Dallas, TX

Extracurricular Activities: Soccer and Softball

CERTIFICATIONS Junior Processor- Supreme Lending 2020-2023 Certified Colon Hydrotherapist - Dallas Colon Care - 2015-current

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