Ronald J. Kothe

**** ***** ******

Toledo, Ohio *3609

Phone: 419-***-****

E-mail: ad2osb@r.postjobfree.com

SUMMARY

Experienced Technical Professional who works well with minimum supervision. Diverse background including: Power BI Dashboards, Customer Service, IT professional; as well as experience with MS Access / VB programming. A detail orientated team player committed to quality, excellence and the highest quality of service.

EXPERIENCE HIGHLIGHTS

Process Improvement

Improve existing procedures to increase productivity.

Perform Root Cause analysis on issues to identify a solution and prevent future errors.

Data Validation.

Develop standard work documentation.

Programming

Develop Power BI Reports

25 Years developing and supporting Access databases VB.

Implement programming changes/updates to client accounts in a group environment.

Quality check code for accuracy.

Support

Provide technical support to Genpact representatives.

Provide ad-hoc reports for various departments / leaders.

Develop SOP materials to assist new employees.

Troubleshooting

Identify and correct issues that arise with reports and supporting database backend.

Monitor computer automation systems; get ahead of potential problems before they grow.

TRAINING / COMPUTER SKILLS

Microsoft Access

SAP

Windows

A+ Certified

Power BI

MS Office Suite

Visual Basic.NET

C#

CAREER ACHIEVEMENTS

Research and Dispute vendor fines - saving nearly $100k in a six-month period.

Identified and helped to implement course of action to save $10 million in NCOA revenue.

Build reports to help improve confirmation cycle time.

EMPLOYMENT HISTORY

Owens Corning

Toledo, OH

Data Analytics

2013-2023

Owens Corning

Toledo, OH

Customer Support/Service

2012-2013

PROFESSIONAL HONORS & AWARDS

Employee of the Month

3 Time Recipient

Team Player

2 Time Recipient

Shining Star Award

2005

Contributor to Our Values – Integrity

2004

Directors Award Recipient

2004

Golden Key (International Honor Society)

University of Toledo

Tau Alpha Pi (National Honor Society)

Owens Community College

Outstanding Graduate:

Owens Community College

EDUCATION

University of Toledo

Owens Community College

Bachelor of Science

Associates in Applied Science

Major: Computer Science

Major: Network Electronics

GPA: 3.84

GPA: 3.80

Fayetteville Community College

Continuing Education

Introduction to C#

Intermediate C#

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