Customer Service Security Officer

SANDRENA SMITH

Baltimore MD, ***** 443-***-**** *****************@*****.***

PROFESSIONAL PROFILE

Strong computer skills, adept with multi-line phone system, extensive understanding of office equipment

SUMMARY OF QUALIFICATIONS

Experienced customer service professional who is passionate about providing friendly, professional, and helpful customer service. A hard-worker who thrives in a fast-paced environment with a strong customer-centered culture. Demonstrates a collaborative and helpful attitude in all interactions with customers and coworkers

EDUCATION

Diploma, Friendship Academy, Baltimore, Maryland 2016 General Studies

WORK EXPERIENCE

Genesis HealthCare, Baltimore, Maryland

Housekeeper 09/2020 - 01/2021

• Perform a variety of cleaning techniques and procedures

• Certify all rooms are cared for and inspected according to standards

• Protect equipment and compete inadequacy checks

Allied Universal, Baltimore, Maryland

Security Officer 03/2020 - 11/2020

• Guard access points, inspects and patrol property

• Completes reports by recording observations, information and occurrences Walmart, Baltimore, Maryland

Cashier 10/2019 - 02/2020

• Maintain clean and presentable work area

• Answer customer questions and help with their needs

• Assist associates across the store as needed

Broadway Services, Baltimore, Maryland

Security Officer 10/2019 - 01/2020

• Ensure a positive customer experience by greeting persons and answering questions

• Investigates security breaches, incidents, and other alarming behavior

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