Front Desk Customer Service
Resume:
Maryam Asfari
Team Leader
Jacksonville, FL
**************@*****.***
EXPERIENCE
Southbank Hotel Jacksonville — Front Desk Supervisor JANUARY 2023 - PRESENT, 1515 Prudential Dr, Jacksonville, FL 32207 Act as the primary presence in the hotel lobby, including welcoming visitors, taking their information and choosing the best room to fit their needs. Address problems guests have with rooms, collect payments and settle outstanding balances at the end of the workday. Provided extra services ordered by guests, communicated with and instructed other employees. Ensured the lobby remains clean. Sat in on new hire interviews; trained and directed new employees. Created schedule to ensure proper coverage based on daily hotel capacity.
Sheraton Raleigh Hotel — Asst. Front Office Manager NOVEMBER 2019 - JANUARY 2023, 421 S. Salisbury St, Raleigh, NC 27601 Checked guests in/out of the hotel using LightSpeed hotel system. Served as a hub for all guest questions/concerns and requests. Ensured guests' needs were met and communicated with all hotel departments to do so. Trained and oversaw new staff members. Guided employees and created shift/breaks schedules.
Cary Gastroenterology Associates — Procedure Scheduler APRIL 2020 - NOVEMBER 2022, 115 Kildaire Park Dr, Cary, NC 27518 Schedule various endoscopic GI procedures through different avenues such as phone, email, and patient portal. Utilized an electronic medical record program to communicate with doctors, patients, and other support staff; schedule outpatient procedures; and record patient interactions while providing top tier customer service. I was named top scheduler every month during my employment and was exceeding scheduling goals set by management.
Rack Room Shoes — Lead Cashier
NOVEMBER 2017 - NOVEMBER 2019, 4325 Glenwood Ave, Raleigh, NC 27612 Received and recorded cash and charge payments. Maintained and balanced cash drawer, verified cashier cash transfers, and maintained electronic documents needed to create daily reports. Oversaw and guided other cashiers and sales associates work.
SKILLS
Proficient in various point of sale
(POS) systems operation
Able to work in high pressure
environment
ServSafe Certified
Food safety & sanitation
Proficient in MS office (Word,
Excel, PowerPoint, etc.)
Team leadership and new
associate training
Event planning
Organizational skills
Proficient in EMR (Electronic
Medical Record) Systems
Proficient in LightSpeed Hotel
Systems
Staff coordination
Customer service/guest
experiences
Schedule coordination
Fluent in Arabic
EDUCATION
Raleigh Charter High School
High School Diploma
August 2015 - June 2019, Raleigh, NC
Wake Technical Community
College
Some Bachelor’s Degree
August 2019 - August 2021,
Raleigh, NC
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