Customer Service Rep

Phyllis Marie Cornish

P.O. Box ****

Baltimore, Maryland 21206

Contact number 410-***-****)

***************@*****.***

Exceptionable talented and caring Professional with several years of experience providing safe transportation and care for school children with special needs. Extensive background in customer service and banking with cash handling experience. I am a team player that enjoy new challenging opportunities for Professional growth to add to the mission of your company.

•EXPERIENCE

03/22 - Present . Working part time . Monitor the children’s behavior on the bus,. Ensure they follow all safety procedures.

10/2010-10/2018 DURHAM SCHOOL SERVICES ROSEDALE, MD

SCHOOL BUS ATTENDANT

Evaluate the children in the school bus setting to ensure that they are safe and stable with providing behavior intervention as needed. In case of bullying or fighting, I would find ways to bring the situation under control and I would write a report to the proper channels.

06/2008-10/2009 CHURCH DELI BALTIMORE,MD

Deli Clerk

Prepare a variety of food items. Take orders over the phone and in person. Balance daily cash sheet. Order produce for store.

6/2006-6/2008 Monumental Life Insurance Baltimore, Maryland

Control Clerk II

Set up debit payments from customer’s account for insurance, received external calls from agents concerning misapplied payments and resolved the the matter in a timely fashion

10/1999-10/2004 M and T Bank Baltimore, Maryland

Branch Coordinator

Responsible for ten branches in the eastern shore region. My duties included research and correcting any branch entries posted incorrectly. Monitor teller errors and work with the lead teller to ensure branch was following procedures;

Cleared any entries that was presented to the branch within 10 days. Each month sent report to the Area Mangers and Branch Managers on each branch under my care. Interact with different departments as need to provide a collaborative approach.

Customer Service Representative

Received calls from Commercial Customers related to Lockbox payments received. Research mis-posted payments and reapplied to correct account. Investigate any problems regarding customer lockbox account and contacted the company with 24 hour timeframe.

•EDUCATION

JUNE 1974

DIPLOMA, MERGENTHALER VOCATIONAL TECHNICAL HIGH SCHOOL

Commercial Baking course but my highlight was in sales. I work in the school bakery and make great sales and money for the school.

SEPT 1990

CCB

Accounting 1and II

Word Processing

Business Math

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