ERNEST GWAN

Dallas, TX *****

ad2ope@r.postjobfree.com

Work Authorization: US Citizen

TEL: 214-***-****

Highly experienced, results-focused, Project Manager, Certified Senior Scrum Master/Agile Coach with 11+ years outstanding track record of success, accelerating enterprise-wide performance and development quality.

Collaborative Professional with ability to remain poised in all types of situations. Proven ability to guide, and coach diverse teams through integration of Project tools and methodology, Agile methods, mindsets, and best practices. Leverage comprehensive knowledge of evolving Project Management Techniques, DevOps, Agile, and Product Management tools to navigate emerging obstacles. Skilled communicator and collaborator; able to forge strong working relationships with key Stakeholders and internal team members to promote cohesion and productivity.

AREAS OF EXPERTISE.

-Agile Change Management.

-Guide and coach Agile teams to adopt agile principles and methodology.

-Direct and coordinate work through Project and team leads.

-Enterprise wide Agile Transition and Transformation.

-Customer Centered, attract and retain mindset and experience.

-Quality assurance, evaluate work for completeness and effectiveness.

-Coach teams, provide instruction, and identify training needs.

-Research, recommend, and implement Agile methods to improve productivity.

Berkshire Hathaway.

01/2023 to 09/2023

Project Manager/Senior Scrum Master

-Project Manager/Scrum Master for two Salesforce Application Development Teams.

-CX Srum/Agile, Customer focus, customer experience, Attract and Retain.

-Customer Centricity approach to software Development.

-Utilize AzureDevops to Plan, Organize, Track, Visualize and Report.

-Work with both Internal and External stakeholders to resolve impediments, address risk/ concerns raised by the Development teams.

-Track Team Productivity/ Velocity and other relevant metrics.

-Work with internal teams/ stakeholders to help prioritize work that extends across multiple services and applications, teams and track inter-dependencies.

-Attend the SOS meetings and surface any concerns that could derail/ impact delivery across the Program and take back potential impacts/ delays to the team.

-Coach the team to adopt CX Agile best Practices and Principles.

-Providing customers with good products and good CX.

-Engage with Stakeholders/ expert management / executive level management.

-Schedule and facilitate Daily Scrum Ceremonies, DSU, Sprint Planning, Backlog Refinement, Sprint Demos, Sprint Retrospectives.

-Manage updates on assigned tasks based on Project priorities.

-Assist with design, development, and maintenance of ongoing metrics, reports, analyses, and dashboards to drive key business decisions.

-Plan and facilitate User Acceptance Testing of enhancements to management systems and additional new applications.

-Knowledge of procurement techniques, Bidding of contracts, supplier capabilities to deliver goods and services, Market trends, and organization objectives, backup plans, and risk analysis.

-Experience in Direct and Indirect procurement (Product, Location, Quantity, Time and Price).

-Ensure that the right Product is purchased at the right quantity at the right time and at the right price.

T-Mobile USA

04/2022 to 01/2023.

Project Manager/ Agile Coach/ Senior Scrum Master

-Facilitate ceremonies and coach Four Scrum teams (Intake, Architecture, Build, and Automation)

-Utilize Jira and Confluence to monitor, Plan, Organize, Track, Visualize and Report on the status and progress of Project.

-Utilize Kaban board as a central hub to visualize workflow and encourage team transparency.

-Mentoring, coaching, transforming teams towards Agility to deliver high quality products.

-Ensure effective outcomes for the organization; taking responsibility for guiding teams through the Agile implementation process and Application Development.

-Coach and Application Development Team and leadership to embrace Agile Methods and Practices.

-Develop strategies for implementing agile methodologies at Team, Leadership and Enterprise levels.

-Utilize Agile Techniques to increase Collaboration, Predictability, promote a culture of Transparency, Experimentation and Innovation.

-Facilitate and support team break out sessions during Program Increment planning (PI planning).

-Facilitate Scrum of Scrum events to align with other scrum masters to find ways of making teams better.

-Facilitate Scrum Ceremonies (Backlog refinement, Daily stand-up, Sprint planning, Sprint review/Demo and Retrospective.

-Use Planning Poker Estimation Technique to facilitate estimation sessions with the product owner and development teams.

-Coach and mentor new teams on how to perform key Agile ceremonies such as Sprint Planning, and how to effectively utilize Agile artifacts such as Product Backlogs.

-Guide team in breaking down features, and how to identify and remove dependencies and impediments.

-Facilitate high level estimation of user story and guide team on capacity and velocity to create draft plan for average velocity and capacity prior to Program Increment planning.

-Increase frequency of backlog refinements sessions for greater understanding of user stories, and the DoR and DoD.

-Partner with the Product Owner in managing and maintaining a healthy groomed Product backlog.

-Create a trustworthy and safe environment for Project Team where problems can be raised without fear of retribution, with emphasis on problem solving and achieving project milestones.

-Reducing the percentage of carryover stories and achieving Sprint goals.

City of Dallas.

03/2019 – 3//2022

Scrum Master/Agile Coach.

Product: Salesforce, Software Development. (Cloud Migration)

-Consult and Coordinate with Product owner and development team to estimate user stories and refine Product and Sprint backlog.

-Use Salesforce to manage customer data, track activity, send out information to end users, and build personalized business platforms.

-Utilize Salesforce to keep customers in one place, easy communication and coordination between company and users.

-Coach teams and Managers on Agile practices and methodologies.

-Facilitate organizational Transition from Waterfall Project Management methodology to Agile methodology and mindset.

-Agile Coach for the Code Compliance department.

-Mentor and coach Scrum Teams in the use of Agile Methodologies to deliver quality software on time and within budget.

-Monitor Agile transition program effectiveness by conducting daily evaluation meetings with product owners, follow-up with teams, documenting and reporting progress on dashboards.

-Monitor Project metrics and report Project progress to Scrum teams, product owners, and stakeholders.

-Facilitate release planning, maintaining and improving the flow of value delivery.

-Empower teams to self-organize and to take collective responsibility for delivering value to the customer, through development of high-quality products according to the product owner and stakeholder visions.

-Schedule and facilitate all aspects of the Scrum ceremonies, including Sprint planning, backlog refinement, product demos, Sprint demos and Sprint retrospectives.

-Schedule big room meetings to Coach DevOps teams to self-organize and remove impediments and dependencies.

-Utilize Kaban as a central hub to visualize workflow and encourage Transparency.Facilitate DevOps Life cycle to ensure practices are implemented. (CT, CI, CD, CM an IC)

-Support development teams in identifying and addressing impediments to the attainment of goals, including suggesting and taking steps to remove impediments where appropriate.

-Plan and support ceremonies such as backlog refinement to ensure user stories are estimable and testable.

-Utilize Salesforce to provide a platform for the citizens to interact and provide applications for services.

-Store, manage, and tract customer demands through Salesforce entries.

-Train case managers and management in the use of Salesforce as a CRM.

-Develop organizational tools such as project plans, timelines, meeting agendas, conceptual models and presentations to document and communicate project goals.

-Engage and provide status reports to stakeholders and define deadlines and accountability.

-Develop and maintain strong relationships with vendor resources, vendor management, development teams, stakeholders and senior management.

Volunteers of America Texas

01/2010 – 02/2019

3

Project Manager/ Senior Scrum Master

Product: SecuManage, Software Development and upgrades. (Cloud Migration)

-Served as Senior Scrum Master for software development team.

-Coach the organization on Agile principles and methodologies.

-Consult and coach Management and Stakeholders on the benefits of Agile practices and mindset.

-Coach multiple teams on Agile practices and endure these practices are implemented correctly.

-Utilizing JIRA to communicate with product owner, stakeholders and development teams to accomplish goals.

-Consult with the organization and stakeholders on product backlog, release backlog, and Sprint backlog.

-Coach team and facilitate product backlog refinement, Sprint planning, Daily scrum, Sprint review, Sprint Demo, and Sprint retrospective.

-Facilitate DSU to discuss Sprint progress, identify impediments, and seek solutions to remove such impediments.

-Utilize Kaban as a central hub to visualize workflow and encourage Transparency within the team.

-Ensure proper and effective documentation of Scope of Work (SOW).

-Work with the Product Owner and Development team to ensure adequate time is allocated for all Scrum Ceremonies

-Facilitate daily stand-up meetings and Sprint Retrospectives to remove impediments distorting the progress of the Scrum team

-Creating and tracking of issues in JIRA and ensuring all change in requirements are documented in and reported to the team.

-Initiate weekly status call with the IT and Business project managers to keep track of open items and document next line of actions.

-Working with clients and internal partners to resolve problems, and define best practices to prevent future errors.

-Ensuring adequate information regarding the progress of the project and status of all issues are disseminated to all stakeholders

-Provide graphical representations to senior management regarding the velocity of and the performance of the Scrum team

-Identify Risk and ensure all open items are tracked in the Risk Register and mitigated as proposed through the Risk Management Plan

Texas Health and Human Services Commission 03/2005 – 01/2010

Scrum Master/Agile Coach/Project Manager.

Product: TIERS Software Development, Cloud Migration

-Matrix managing directors/managers from multiple departments to accomplish interdepartmental initiatives.

-Responsible for complex program management tasks and development of standards and processes for scheduling, administration, and accounting

-Creates a method of change management including ownership of a documentation library, communication plans, process training, etc

-Provides thought leadership to project analyses and process improvement.

-Strong knowledge of waterfall project management methodology from Initial planning to delivery and maintenance.

-Assists with budget, staff, and other resources necessary to accomplish the goals of the project.

-Experience with all State of Texas Medicaid Programs.

-Strong knowledge of Medical Management information System, {MMIS}.

EDUCATION

Master’s degree in Public Administration (University of Texas, Arlington).

Bachelor of Science in Education.

CERTIFICATIONs:

●Agile Certified Practitioner (ACP)

●Professional Scrum Master (PSM)

●SAFe5 Scrum Master (SSM)

●Certified Scrum Master (CSM)

EXPERIENCE.

TECHNICAL SUMMARY

-Agile Project Management.

-Waterfall Project Management.

-Agile Coach.

-Scrum Master.

-Strong knowledge of SDLC.

-Knowledge of Operations Support Systems (OSS) and Business Support Systems (BSS)

-Knowledge of Agile Frameworks.

-Experienced in the Banking, Healthcare, and Financial industries.

-Experience working with Mobile Applications.

-Strong knowledge of Cloud Migration (AWS, Azure)

Tools: Azure DevOps (ADO), Atlassian tools (JIRA, confluence).

Contact this candidate