Flávio Picanço

***** ******* ***** ***

Winter Garden, FL 34787

689-***-****

ad2op9@r.postjobfree.com

Profile

●System analyst with more than 12 years of experience in IT industry;

●Extensive experience with design, migration and implementation of Microsoft Infrastructure Products;

●Provide level one, two and three technical support on Microsoft, VMware, IBM, Veaam products;

●Excellent knowledge of network services, protocols and devices;

●Quick learner who adapter easily to new processes, latest technologies, trends and good training skills;

●Ability to work under pressure, great ability interpersonal, ability to work as a team and work alone;

●Speaks Portuguese and English;

Education

Bachelor of Computer Information Systems, Estácio de Sá University,

Recife

January 2007 — December 2012

Certifications

●ITIL V3 Foundation Certified

●MCSE Exam 70-414: Implementing an advanced Server Infrastructure

●MCSE Exam 70-413: Designing and implementing a server infrastructure

●2V0-622 VMWARE: VMware Certified Professional 6.5

●MCITP Exam 70-646: Windows Server 2008, Server Admin

●MCTS Exam 70-642: Network infrastructure, configuration

●MCTS Exam 70-640: Windows Server 2008 Active Directory, configuring

●MCSA Exam 70-417: Upgrading Your Skills to MCSA Windows Server 2012

●MCSA Exam 70-341: Core Solutions of Microsoft Exchange Server 2013

●C9060-518 IBM: IBM Tivoli Storage Manager V7.1.1 Administration

●C2010-511 IBM: IBM Tivoli Storage Manager V7.1 Implementation

●Information Security Foundation based on ISO/IEC 27002

Technical skills

Microsoft technologies – AD, DHCP, DNS, IIS, CA, DFS, Failover Cluster, File Server, WSUS, Print server and Hyper-V;

Microsoft products – Windows Server (2008, 2012, 2016, 2019, 2022); Azure;

IBM Products – IBM Spectrum Protect (TSM);

VMware Products – VSPHERE (6, 6.5, 7);

Veeam Products – Veeam backup and Replication;

FortiGate Products – Firewall (200D and 200F) and EMS;

Antivirus – CrowdStrike and Symantec;

Database – SQL;

Reference Model – ITIL;

Scripting – PowerShell and batch Files;

Employment History

System administrator at Tecon Suape SA, Brazil

May 2019 — Nov 2023

Working as a system administrator my main role was monitoring, managing and troubleshooting all of the company's datacenter services. I also supported the IT security team by detecting and mitigating vulnerabilities found in the IT equipment.

Main Projects:

●Nutanix Implementation: The main goal of this project was migrating the VMware environment to the new Nutanix environment using AHV;

●Operating system refresh: Update all servers to the most up-to-date version of operating systems. Services such as Active Directory, File Server, Print Server, DNS, DHCP, WSUS, IIS, Application Server, CA and others are being updated.

●SOC/SIEM Implementation: The main goal of this project was implementation of the Alert Logic SOC/SIEM;

●Antivirus migration: Configure detection policies, usb policies and groups for the new CrowdStrike antivirus and migrate all devices to the new environment.

Technical environment: Windows Server 2012/2016/2019, Veeam Backup and Replication, FortiGate 200F, CrowdStrike, Alert Logic SOC/SIEM, Tenable, Oracle Linux, SQL Server Database, Oracle Database, Microsoft Office 365, Nutanix, VMware vSphere 6/7.

IT Consultant at Suporte Informatica, Brazil

May 2013 — April 2019

Working as a consultant my main role include managing and troubleshooting all of our customers' backup servers. I also troubleshooting the Microsoft and VMware servers. Working in partnership with more than 30 clients.

Main Projects:

●Backup environment migrations: The main goal of this project was migrating the backup server using IBM TSM on an AIX operating system for a Red hat operating system. Migrating to the latest version of TSM.

●Active Directory migration: Migration of all domain controllers of federal courts in the Northeast to the 2008 operating system;

●Disaster and recovery implementation: The main goal of this project was implementation of the Disaster and recovery in the backup infrastructure;

Technical environment: Windows Server 2012/2016/, IBM Spectrum Protect (TSM) and VMware vSphere 6.

IT Analyst at IT Consulting, Brazil

June 2012 — April 2013

My main goals were documentation, managing and troubleshooting Windows Server environment, working daily with DNS, AD, DHCP, WSUS, IIS functions.

Main Projects:

●Active Directory migration: Migration of 4 domain controllers to the 2008 operating system;

●WSUS implementation: The main goal of this project was implementation of the WSUS functionality;

●File Server migration: Update the file server installed in Windows Server 2003 to the new Windows Server 2008 R2;

Technical environment: Windows Server 2003/2008/2012.

Trainee at Allen Informatica, Brazil

June 2011 — March 2012

Working as a trainee my main role includes studying and monitoring the resolution of problems detected on Microsoft servers. I was also responsible for administering Person VUE and Prometric tests.

Main Projects:

●Test Center Implementation: Helping to implement Person VUE and Prometric test centers;

Technical environment: Windows Server 2008/2008 R2

Additional information

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