Owner Operator Operations Management

PROFESSIONAL

SUMMARY

SKILLS

EXPERIENCE

EDUCATION

NG NICOL GALLANT

Haverhill, MA 01832 978-***-**** ************@*****.*** Dedicated Owner/Operator offering strong background in overseeing various business facets to maximize success for almost 20 years. Expertise in sales and marketing, networking and relationship building. Leveraged target market knowledge to drive profits.

Learning on the go as well as additional online education to stay current in field. Continually making connections and attending networking events to broaden customer base.

• Operations Management • Operations Oversight • Personnel Management

• Order Fulfillment Customer Satisfaction

Follow Through

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December 2006 - Current

Owner/Operator

Wicked Sticky Designs Atkinson, NH

Adapted to changing business conditions and customer demands, tracking trends and capitalizing on emerging opportunities.

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Boosted revenue with innovative, results-driven sales strategies and solid industry partnerships.

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• Developed strong customer/client relationships to ensure repeat business. Stayed current with trends and materials to educate customers on most beneficial products.

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• Scheduling and securing needed documents for Job success.

• Recording payments and follow up with customer regarding job satisfaction. September 2005 - October 2006

Server

Gibbet Hill Grill Groton, Massachusetts

Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.

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• Resolved customer concerns and handled requests with utmost professionalism.

• Communicated with other servers to facilitate guest service and task completion.

• Created strong bonds with other staff and management. May 1998 Bachelor of Arts (B.A.) - Communication Arts Framingham State College, Framingham, MA

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