Customer Service Associate
Resume:
Brandy Menjivar
McKinney, TX Email:
*********@************.*******.*** Phone:
Dedicated customer service professional with 3 years experience in a fast-paced environment seeking an
opportunity in a team-orientated company. Adept at handling a wide range of contact methods while accurately documenting customer issues and providing first class service with every interaction. Track record of quickly acquiring competency in all products and transactions while readily and positively adapting to change.
Experience
Oasis Auto Spa
Customer Service Associate
McKinney,
TX June 2022
- Present
● Greeted customers and explained services provided by the facility
● Managed payments and transactions
● Monitored functionality of car wash machinery and equipment
● Performed maintenance on car washing equipment
as needed
● Washed the interior and exteriors of cars by hand, using proper equipment and cleaning agents
● Pre-washed and rinsed soiled vehicles
● Performed maintenance on car washing equipment
as needed
Harte Hanks (HBO
Max) Customer Service
Representative
Fairview, TX
August 2021-October 2021
● Managed large amounts of incoming phone calls
● Generated sales leads
● Identified and assed customers’ needs to achieve satisfaction
● Built sustainable relationships and trust with
customer accounts through open and interactive
communication
● Provided accurate, valid and complete information by using the right methods/tools
● Met personal/customer service team sales targets and call handling quotas
● Handled customer complaints, provided appropriate solutions and alternatives within the time limits; followed up to ensure resolution
● Kept records of customer interactions, processed customer accounts and filed documents
● Followed communication procedures, guidelines and policies
Education
School
Name 2
000 - 2002
General Studies
Skills
Type 50 wpm
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