Direct Support Call Center
Resume:
Alyssa Polce
Cranston, RI *****
******.********@*****.***
Authorized to work in the US for any employer
Work Experience
Behavior Technician
Autism Learning Partners - Lincoln, RI
November 2023 to Present
• assist Behavior Analysts in implementing and monitoring treatment plans that teach patients coping skills
• Helping clients with day to day activities
• Record progress for analysis
DSP (Direct Support Professional)
VOCA - Warwick, RI
April 2023 to Present
• Cook for clients
• Take clients out in the community
• Work with clients of all ages with ASD as well as behavioral issues
• Wash and Dry laundry for clients
• Bathe clients and brush their teeth
• Spend time with clients every day to make connections Direct Support Professional
ARBOR Associates - Cranston, RI
November 2022 to March 2023
Work with clients in their home or place of residence and teach social skills and develop coping mechanisms. Trained in Peer mediation. Worked with group homes Call Center Representative
AAA - Providence, RI
August 2021 to October 2022
Emergency roadside assistance
Membership sign up and disputes
Used multiple systems to navigate
Surveillance of payments made
Tracking members who are lost
Take payment from members
Sell memberships to people needing roadside
Security Officer
RIBI Security - Providence, RI
March 2019 to November 2019
Worked with other employees to ensure safety of company employees Watched cctv cameras around the clock to make sure everyone and everything was as it should be
• Patrolled RIBI
• Enforced security regulations
• Ensured prohibited items were not brought into Jewelry store EJCA security
EJCA
February 2017 to November 2017
Education
Certified in Physical, Retail and Public Security
Exeter Job Corps Academy - Exeter, RI
September 2017 to December 2017
Certified in Homeland Security
Exeter Job Corps Academy - Exeter, RI
February 2017 to August 2017
Diploma in High School
Johnston Senior High School - Johnston, RI
June 2015 to February 2017
Skills
• Communications (Less than 1 year)
• Customer Service (Less than 1 year)
• Homeland Security (1 year)
• Retail, Physical and Public Security (1 year)
• Surveillance
• Caregiving
• Security
• CCTV
• Loss Prevention
• Conflict Management
• Writing Skills
• Typing
• Cash Handling
• Interviewing
• Management
• Cleaning Experience
• Meal Preparation
• Laundry
• Developmental Disabilities Experience
Awards
Center Deputy Director Student of the Month
September 2017
For being the fastest to complete 2 vocations in a year and for being the Security student of the month 2 times in a row.
Certifications and Licenses
First Aid CPR AED
October 2017 to October 2019
CPI Certification
August 2023 to August 2024
Safety Care Training
August 2023 to August 2024
Driver's License
November 2023 to November 2024
CPR Certification
March 2023 to Present
First Aid Certification
March 2023 to Present
Assessments
Front desk agent (hotel) — Proficient
July 2021
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Sales skills — Proficient
March 2023
Influencing and negotiating with customers
Full results: Proficient
Delivery driver — Proficient
December 2023
Interpreting instructions or signs and solving problems Full results: Proficient
Protecting patient privacy — Proficient
March 2023
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Early childhood development — Proficient
March 2023
Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Proficient
Scheduling — Proficient
October 2023
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Attention to detail — Proficient
March 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Medical receptionist skills — Proficient
June 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Call center customer service — Proficient
October 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Customer service — Proficient
July 2020
Identifying and resolving common customer issues
Full results: Proficient
Protecting patient privacy — Proficient
June 2022
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Food service: Customer situations — Proficient
March 2023
Identifying and addressing customer needs in a food service setting Full results: Proficient
Written communication — Proficient
December 2023
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Work style: Reliability — Proficient
September 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
December 2023
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Customer focus & orientation — Proficient
March 2023
Responding to customer situations with sensitivity Full results: Proficient
Basic computer skills — Proficient
December 2023
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Security guard skills — Proficient
October 2022
Assessing risks, enforcing security standards, and handling complaints Full results: Proficient
Medical billing — Proficient
June 2022
Understanding the procedures and forms used for medical billing Full results: Proficient
Administrative assistant/receptionist — Proficient June 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Case management & social work — Proficient
May 2022
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Groups
Youth Pride
October 2016 to Present
A group for teens who want to get out there and learn more about others an themselves as well.
Contact this candidate