Terriuna Johnson

North Highlands, CA *****

ad2olo@r.postjobfree.com

+1-279-***-****

Willing to relocate: Anywhere

Work Experience

Front Desk Service Representative

Extended Stay Hotels - Roseville, CA

May 2022 to Present

• Check in customers using computer programs and equipment and provide guests with directions to their room

• Inform customers of all on-site amenities and any relevant information that is needed to use them

• Handle and resolve guest complaints

• Invoice and bill guests for their stay and services used

• Communicate with guests to better understand their individual needs to provide them with the best service possible

Customer Service Representative

California Employment Development Department (EDD) - Sacramento, CA January 2021 to March 2021

• Provided assistance to clients

• Maintained up-to-date knowledge of customer accounts Customer Service Representative

Covered California - Sacramento, CA

November 2020 to January 2021

• Answered phone and assisted customers with changes

• Wrote call center scripts

Sales Representative

ACE Cash Express - North Highlands, CA

May 2020 to October 2020

Cash handling, customer service.. take inbound make outbound calls .. process loans.. send transfers. Cash checks..

Customer Service Representative

Covered California - North Highlands, CA

October 2019 to December 2019

answered inbound calls, assist customers with information regarding their account, processed payment Amazon Warehouse Associate

AMAZON AMZL - West Sacramento, CA

March 2019 to July 2019

picked and packaged item in a timely matter

Retail Sales Associate

Kohl's - Sacramento, CA

October 2018 to January 2019

loading stock..picked and packaged items for shipment.. data entry, processed payments. assist customers. answered phones

Retail Sales Associate

Target - Sacramento, CA

November 2017 to February 2018

managed display items in a timely matter, data entry, cash handling, assisting customers Customer Service Representative

Advanced Call Center Technologies, LLC - North Highlands, CA November 2016 to July 2017

placed outbound calls, answered inbound calls, provided information to customer regrading the personal accounts.

Education

High school diploma

Skills

• Call Center (5 years)

• Retail Sales (3 years)

• Data Entry (5 years)

• Cash Handling (3 years)

• Customer Service (5 years)

• Salesforce

• Sales Management

• Pricing

• Communication skills

• Microsoft Office

• Hotel experience

• Guest services

• Cold Calling

• Front Desk

Contact this candidate