Quality Assurance Risk Management
Resume:
D.SMITHDAQUE
@GMAIL.COM
DS
OBJECTIVE
Seeking an executive position
with a reputable company to
utilize my 15+ years of sales,
managerial, and quality
experience.
SKILLS
o Attention to Detail
o Batch Record Review
o Calibration
o cGMP
o Communication
o Document
Management
o FDA Regulations
o Internal Audits
o Leadership
o Microsoft 365
o Pharmaceutical
Industry
o Risk Management
o Sales
o Time Management
o Training
DERRICK SMITH
QUALITY ASSURANCE RISK MANAGEMENT AND
MARKETING
EXPERIENCE
PROCESSING AND MANUFACTURING QUALITY ASSURANCE
SPECIALIST • PLASMA BIOLOGICAL SERVICES/INTERSTATE BLOOD BANK INC. • MAY 2017 – PRESENT
• Monitoring employee practices, assessing processes for compliance to procedures, evaluating corrective and preventative action for effectivity.
• Develop and execute strategies to better train new personnel
• Review all orders and test results prepared by Supervisors and Technicians for errors.
• Accurately complete detailed documentation as required by established procedures and good documentation practice regulations. Assist in maintaining organization and classification of archival records per standard operating procedure to ensure future retrieval
• Effectively communicate with personnel from various departments and escalate issues to Quality Management and Customer Service
ASSISTANT GENERAL MANAGER • AMERICAN INTERNATIONAL GROUP • MARCH 2006 – OCTOBER 2016
• Managed an active calendar, scheduled meetings, conducted presentations, and provided team support
• Directed schedule goals and objectives for 1 manager and 15 agents
• Targeted potential customers and assessed opportunities for sales
• Prepared documents including correspondence,
spreadsheets, reports, and other materials (including presentations, graphics and charts).
DS DERRICK SMITH
QUALITY ASSURANCE RISK MANAGEMENT AND
MARKETING
D.SMITHDAQUE
@GMAIL.COM
(901)- 650-2883
2
v
SALES MANAGER • AMERICAN GENERAL LIFE AND ACCIDENT INSURANCE/AMERICAN INTERNATIONAL GROUP • JULY 1997
— MARCH 2006
• Served as a mentor and coach to the regional sales team by recruiting and training them
• Performed other duties as required to support AIG and account growth objectives and strategic initiatives.
• Assisted with delegating team member work assignments, daily activities, and schedules
CAREER SALES PROFESSIONAL• AMERICAN GENERAL LIFE
AND ACCIDENT INSURANCE • JUNE 1996 — JULY 1997
• Built sustainable relationships and trust with customer accounts through open and interactive communication.
• Followed communication procedures, guidelines and policies.
• Kept records of customer interactions, process customer accounts and payments, and file documents.
EDUCATION
B.A. — RISK MANAGEMENT AND INSURANCE • MAY 1996 •
UNIVERSITY OF GEORGIA
B.A. — MARKETING • MAY 1996 • UNIVERSITY OF GEORGIA DS DERRICK SMITH
QUALITY ASSURANCE RISK MANAGEMENT AND
MARKETING
D.SMITHDAQUE
@GMAIL.COM
(901)- 650-2883
3
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