EMPLOYMENT HISTORY

AUG, **** - OCT, ****

Project Manager, Product, Wish, San Francisco

Led and triaged cross-functional team initiatives involving Legal, Policy, Compliance, Engineering, Data Science, Operations, and Customer Support for mission-critical projects with a 2-week TAT. Designed and oversaw the development of multiple workflows in order to review possible policy-violating content. Developed feedback loops to improve distinct signals for detection by up to 15%. Developed, maintained and updated 35 Misleading Listing policies, and 15 Client-Facing Policies addressing legal compliance, regional nuances, data analysis, and customer feedback through cost-benefit analysis and product roadmap development. Implemented Agile project management practices to guarantee consistent delivery of workflows for safety under tight deadlines, managing projects and products from inception to OKR adherence. Strategically managed over 900 tasks for the internal team and over 200 tasks for the offshore team, optimizing productivity with an end to improve content quality standards.

Managed and mentored a team of 3 in-house employees and 130 offshore contractors in India, ensuring SLA achievement and OKR attainment.

Developed and implemented training programs to ensure team members are up-to-date on policies, procedures, and best practices in Trust & Safety.

JUL, 2015 - JUL, 2017

Community Operations Specialist, Trust & Safety, Meta (Instagram), Menlo Park Led a team of 16 offshore contractors in Brazil focused on enhancing Spanish-speaking market user safety and countering online bullying and other sensitive content by creating policies as well as law enforcement communication procedures for escalations.

Created workflows for optimized global content moderation methods, significantly improving machine learning algorithm accuracy.

Improved data recommendation processes, increasing efficiency in addressing user safety issues. Collaborated with PMs from cross-functional teams such as Data Algorithm teams, PR, Legal and Policy teams to provide actionable feedback for program and Content Review tool refinement. Ran SQL queries to identify key factors, data analysis, and reporting. DEC, 2013 - DEC, 2014

User Operations Specialist, Trust & Safety, Meta, Menlo Park Reviewed Content for Facebook's Live Video platform Led machine learning algorithm training, enhancing data accuracy and efficiency for insights which were utilized company- wide.

Analyzed and improved automation outputs, bolstering functional accuracy and supporting policy changes. Develop and implement strategies to enhance user experience and engagement on Facebook's platform. Reviewed and classified content for Facebook Ads in adherence to Facebook's extensive advertising policies. Collaborated with engineers, data scientists, and project managers to define project scope and Agile project lifecycle. Santa Cruz, USA, 95060

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415-***-****

BIANCA CASTILLO

PROJECT MANAGER, PMP

PROFESSIONAL SUMMARY

Certified PMP Project and Product Manager with a decade of experience driving successful Social Media and E- commerce projects in an enterprise, matrix organization. Skilled at developing relationships and working on cross- functional projects with varying stakeholders. Expertise in Agile methodologies, team leadership, and strategic planning. Proven ability to build processes, track project status, and ensure high-quality inputs from cross-functional teams. Adept at leading project meetings and holding team members accountable to deliverables and deadlines as well as communicating with stakeholders. Passionate about online safety, inspiring creativity, and creating positive product experiences.

EDUCATION

AUG, 2009 - MAY, 2013

Bachelor's Degree in Sociology, University of California-Berkeley, Berkeley Award: President’s Award for Educational Excellence Scholarship: Berkeley Undergraduate Scholarship

Study Abroad: Social Sciences at University of the West Indies SKILLS

Product Management Project Management

Trust & Safety Expertise Policy Enforcement

Policy Development Strategic Thinking

Cross-Functional Collaboration Content Operations Management International Vendor Management (India/Brazil) Global Regulatory Awareness Data Sensitivity Crisis Management

Emotional Resilience SQL

Video Sharing Platform Regulatory Expertise

L INKS

LinkedIn

LANGUAGES

English Spanish

Portuguese

CERTIFICATIONS

PMP

PMI.ORG

Project Management Professional, 2022

Marketplace Risk Bootcamp

MARKETPLACE RISK

Trust & Safety and Legal Strategy, 2023