K. Warren-Njang

302-***-**** ad2oj7@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/k-l-warren-njang-8b4235253

Professional Summary

Certified Professional Scrum Master (PSM) and SAFe Methodology expert with over 5 years of technology experience spanning Finance, Government, Data Analytics, Healthcare Systems, and Cybersecurity. Demonstrated success in guiding teams to promptly achieve business objectives while upholding exceptional quality standards. Specialized in orchestrating the transition of waterfall organizations to agile/scrum frameworks. Proficient in defining and implementing agile methodologies and principles to elevate team understanding, instill motivation for continuous improvement, increase productivity, establish effective feedback loops, and mitigate risks.

Possess a keen focus on Key Performance Indicators (KPIs) to empower teams to achieve greater efficiency, monitor team’s progress and sprint health. I excel at identifying and removing impediments, skilled in metric reporting, and equipped with foundational knowledge of Software Development Life Cycle (SDLC). My professional acumen enables me to collaborate effortlessly with interdisciplinary teams, including Governance/Compliance teams and stakeholders, to design and deploy effective software and compliant operational solutions.

Recognized for a commitment to research and advocacy on behalf of all teams. I foster an environment that encourages self-organization, cross-functionality, and a problem-solving mindset among scrum teams. My collaborative approach extends to streamlining operational and project work, as well as Proof of Concepts (POCs), enhancements, and implementations. Committed to inclusiveness, team building, continuous improvement, acquiring new skill sets, and embracing challenges for ongoing professional development and career advancement.

Areas of Expertise, Skills, and Experience

Time Management

Problem-Solving

Conflict Resolution

Cross-Functional Collaboration

Risk Mitigation

Process improvement

Quality Assurance

Microsoft Office Suite

Project Management Tools: Jira, Confluence, Azure DevOps, White Board, Miro

Scrum Master:

Agile Frameworks- Scrum, Kanban, Scrumban, SAFe

Scrum Ceremonies: Daily Scrum, Sprint Review, Sprint Demo, Sprint Planning, Sprint retrospectives, Backlog Refinement

Dependency Management

Sprint Backlog

PI Planning SAFe

Story Estimation Techniques

Story-Splitting Techniques

Mentoring & Coaching

Continuous Improvement

Metrics &Reporting

Stakeholder Communication

Facilitate Decision making

ATDD (Acceptance Test-Driven Development) and TDD (Test-Driven Development)

Continuous Integration (CI)

Continuous Deployment (CD)

Project Management:

Contract & Vendor Management

Lean Practices

Regulatory Compliance/ Governance

Project Planning

Scope Management

Project Closure

Stakeholder Management

Software Development Life Cycle

Product Owner:

Product Management

Product Backlog

Backlog Management

Product Goal

User story Creation

Definition of Done

User Acceptance Criteria

Stakeholder Collaboration

Release Planning

Customer value

Customer-centric

Collaborative Leadership

Career History & Responsibility Summary

Scrum Master w/Product Owner & Project Management exp. Charles Schwab November 2022 – Present

Cybersecurity

Collaborated with Business Partners, Product manager, and Sr. PM to define requirements, align on the Annual Operating Plan and objectives and Key Results priorities, and ensured development alignment with requirements

Have weekly calls with the Sr. Scrum Master and Director to provide high-level updates and discuss risks and impediments

Provide Bi-weekly Sprint Reports to Sr. Scrum master and Director

Guide teams through the Governance process to ensure compliance adhering to the NIST ICS Cybersecurity framework guidelines and regulations

Successfully guided the Kanban team through several conversions with minimum impact on clients

Provided weekly status updates to stakeholders, addressing questions/concerns and ensuring project timeline & and alignment with business objectives.

Participated in weekly Threat Management Executive calls to provide high-level status on the team's weekly progress and call out any impediments

Co-develop and maintain project plans, timelines, milestones, schedules, and progress with senior PM.

Supported the team as a Product Owner while collaborating with the Product Manager to define and prioritize new & and existing requirements in the backlog to ensure clear communication and alignment of team sprint goals.

Created a matrix questionnaire designed to assess a Scrum team's agility which aided in facilitating ongoing scrum training.

Focused on creating INVEST criteria stories, accurate story pointing & and splitting along with pair programming to enhance both teams' productivity, resulting in an average 30% increase in sprint velocity.

Configured new Jira boards and implemented automation commands to alleviate manual work in Jira

Facilitated Scrum ceremonies: sprint planning, sprint review, daily scrum, and sprint retrospective and documented meeting minutes, and tracked action items

Ensure product & and sprint backlog were managed effectively to keep the team focused on the Minimum Viable Product

Guided team with creating TWA and enforcing a set of standards for documenting development requirements/user stories/test cases, acceptance criteria, Definition of Done, and metric reports

Prepared team for PI Planning by assisting in the identification and management of dependencies, risks, and issues while creating mitigation plans.

Participated in weekly scrum of scrums as well as assisting with facilitating scrum trainings for Schwab’s entire Cybersecurity Department once a month

Collaborated with/ scrum masters to create procedures on how to size epics so that epics are not carried over from quarter to quarter along with creating components for tracking purposes

Sr. Scrum Master Samsung Electronics March 2021 – November 2022

Data Analytics (E-commerce), Application development (Healthcare Systems)

Managed projects encompassing both PC, mobile devices, and Electronic Health Record systems ECT showcasing versatility in technology deployment.

Coordinated with business stakeholders, product managers, business analysts, and development and testing Leads to prioritize deliverables.

Developed and maintained data visualization dashboards using JIRA to provide stakeholders with actionable insights.

Led a dynamic data analytics team in the implementation of agile methodologies, resulting in a 20% increase in project delivery efficiency.

Guided the team through the successful completion of Mobile Analytics and event tracking which allowed the marketing and e-commerce team to gain insights into user interactions on mobile devices: outcome: optimizing the mobile user experience, ensuring that Samsung's online platform is well-suited for users accessing it via smartphones and tablets. Which resulted in improving sales, data insights, and actionable recommendations for stakeholders.

Contributed to the successful completion of multiple data analytics and a HealthCare project which led to increased operational efficiency and client satisfaction.

Worked directly with a team that built interfaces using HL7 in which they were able to efficiently conduct data exchange in return for providing high-quality patient care for our stakeholders.

Collaborated with healthcare professionals, IT teams, and vendors to implement FHIR solutions that meet the needs of healthcare providers and organizations.

Facilitated healthcare data exchange between systems and applications, ensuring seamless communication using FHIR.

Cultivated strong relationships with dependency teams in return aided my team in obtaining high commitments during PI Planning

Promote the adoption of the agile mindset through coaching, hosting seminars, and empowering team members, while providing a supportive environment.

Attending virtual and face-to-face quarterly PI Planning with my team and attending scrum of scrum

Facilitated pre-planning for (PI) Program Increment Planning by gathering and analyzing dependencies across teams, resulting in a 15% reduction in dependencies identified during actual PI Planning.

Conducted risk analysis and management by employing the ROAM (Resolve, Own, Accept, and Mitigate) method during the pre-PI Planning phase, resulting in a 25% reduction in high-risk items identified during actual PI Planning.

Organized brainstorming sessions in Mural to collaborate with cross-functional teams and define work for the upcoming quarter, resulting in a 20% increase in user stories elaborated, defined, and committed to before PI Planning.

Improved overall project management through effective stakeholder communication, proactive issue resolution, and timely delivery of high-quality work, resulting in a 95% on-time project delivery rate.

Sr. Scrum Master AOL Platform August 2018 – February 2021

Cloud Infrastructure, Cloud & Data Migration

Guided a team to leveraging tools like Ansible, CloudFormation, Terraform, and AWS services to architect resilient and efficient infrastructures which empowered them to make their decisions while leveraging on scrum values.

Delivered comprehensive weekly KPI and metric reports for both Scrum and Kanban teams, offering detailed insights into various report types, including Burn down Charts, Burn Charts, Lead Time, WIP Limit, Cycle Time, and Sprint Reports.

Provided key stakeholders with transparent and actionable data, enabling informed decision-making and continuous improvement across Agile project lifecycles

Led Agile and Scrum practices for a team of Cloud architects, developers, infrastructure engineers, and database administrators to facilitate large-scale data migration efforts.

Influence the team to drive the adoption of Infrastructure as Code (IaC) and implement DevOps practices for secure, high-performing, and cost-effective environments.

Implemented JIRA reporting filters/configurations, dashboards, and workflows, to show productivity in our two-week Sprints, which provided the transparency needed to inspect the team's workflow and make impactful decisions.

Facilitate problem-solving sessions with the teams using different retrospective techniques.

Created templates for Team Agreement, Sprint Goal, Acceptance Criteria, and User Stories, and ensured Team agreement documents included Definition of Done, Definition of Ready, Meeting Etiquettes, Code Coverage metric, Team alignment, etc.

Identified, resolved, and mitigated team risks and impediments (Blocking Issues, Critical Defects) daily.

Communicated the delivery and team progress to the business stakeholders through quarterly presentations, providing several metrics including Burndown Charts and Cycle time.

Scrum Master US Department of Commerce June 2016 – July 2018

DevOps, Data Analytics

Led a dynamic data analytics team in the implementation of agile methodologies, resulting in a 20% increase in project delivery efficiency.

Presented findings and data-driven recommendations to both technical and non-technical stakeholders, facilitating informed decision-making.

Organize and facilitate scrum ceremonies to ensure the team is working towards commitments: sprint planning, daily scrum, sprint reviews, and sprint retrospectives.

Coordinated efforts with cross-functional teams, including data engineering and business intelligence teams, to streamline workflows and enhance overall project delivery.

Lead multiple data-centric projects simultaneously utilizing standard project management tools and techniques

Collaborated with the Product Owner and data analysts to define clear acceptance criteria for user stories, ensuring the delivery of high-quality analytics solutions.

Collaborated with 3 scrum masters in different time zones and participated in communities of practice for learning and impediment resolution.

Remove impediments hindering the team's progress and escalate issues to management when necessary

Provided coaching and support, and drove Agile/Lean practices to deliver value across the organization

Sending out daily calendar notifications via Smartsheet to ensure the team is staying on schedule with releases

Working with Smartsheet using the Gantt feature to review charts and task dependencies

Coordinated with the business analyst, developers, QA lead, and release manager to ensure proper end-to-end-user testing and approval(s) were met throughout the (SDLC) and before launching.

Project Coordinator/ Jr Scrum Master Bank of America January 2015 – May 2016

DevOps

Spearheaded strategic initiatives focused on the implementation of B2B solutions: customer relationship management (CRM) software, enterprise resource planning (ERP) systems, and project management tools using Salesforce.

Worked with Sr Scrum master, agile coach, and Product Owner to streamline backlog and ensure that the development team is always working on the most valuable features, minimizing time spent on low-priority items.

Clear priorities and commitments lead to focused development efforts, reducing delays and ensuring that high-priority features are delivered first.

Facilitate well-organized sprint planning sessions where the development team and stakeholders collaboratively prioritize and commit to user stories with clear acceptance criteria.

Consistently identifying and removing bottlenecks, identifying risks, initiating risk management and mitigation by creating action plans, and staying brisk on all WIPs.

Encourage Pair Programming between development, testing, and operations teams to create cross-functional interactions which in return minimized handovers, accelerated decision-making, and promoted a more efficient workflow.

Championed a culture of continuous improvement, regularly conducting retrospectives to identify areas for enhancement and implementing process improvements.

Worked closely with our QA team to encourage the CI/CD and parallel testing approach to ensure that the latest code changes were frequently integrated and deployed, which allowed for faster and more continuous testing

Education & Trainings

Professional Scrum Master (PSM 1)- Completed

American University Into to Cyber Security Courses- Completed

Wilmington University Bachelor of Science in Criminal Justice-In progress 5/2024

CyberNow Labs- enrolled and in progress

SAFe Scrum Master 5.1/ Release Train Engineer (RTE) Courses- In Progress

Project Management Courses- Ongoing

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