Jonetta Powell

Team Player

Houston, TX *****

ad2oiz@r.postjobfree.com

+1-281-***-****

Customer Assistance: Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Database Maintenance: Assisted in the managing of the company database and verified, edited, modifying members' information.

Rewarded multiple bonuses for outstanding customer service Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Date Entry Specialist

TMHP/Accenture - San Antonio, TX

April 2021 to Present

Insert medical Claims for major health insurance carriers to be paid in a timely manner . Accomplished a raise in the short time of working..Scored 100%audit for 3 weeks now. CSR II

ALORICA - Humble, TX

July 2017 to January 2021

Receive inbound calls and process claims to ensure customer satisfaction. Promoted to Team Lead Sr.Rep CSR

COMCAST

September 2015 to February 2017

Provided technical support to resolve customer issues. Completed training in billing, technical support and sales

CSR

ASSURANT

April 2014 to June 2015

Completed inbound calls for customer claims, successfully managed quality communication, customer support and product representation for each client. Guaranteed positive customer experiences and resolved all customer complaints.

CAREGIVER/FIELD SUPERVISER

GOLF COAST COMMUNITY HEALTH SERVICES

August 2012 to February 2014

Assisted clients with daily task such as meal prep, medication intake and monitoring. Supervised area providers to provide clients with top care. Data entry and daily reports Education

High school or equivalent

Skills

• Strong organizational skills (10+ years)

• Active listening skills (10+ years)

• Courteous demeanor (10+ years)

• Customer service expert

• Invoice processing (5 years)

• Microsoft Office (5 years)

• Scheduling (7 years)

• Customer Service (10+ years)

• CSR (10+ years)

• Call Center (7 years)

• Microsoft Outlook (10+ years)

• Customer Support

• Microsoft Outlook Calendar

• Manufacturing

• Upselling

• Adobe Captivate

• Microsoft Word

• Microsoft Outlook

• Technical Support

• Microsoft SharePoint

• Learning Technology

• Curriculum Development

• English

• Selenium

Certifications and Licenses

CPR/First Aid

driver's license

Assessments

Customer Service — Highly Proficient

September 2020

Identifying and resolving common customer issues

Full results: Highly Proficient

Customer Focus & Orientation — Highly Proficient

December 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Call Center Customer Service — Proficient

September 2020

Applying customer service skills in a call center setting. Full results: Proficient

Active Listening — Proficient

May 2020

Actively listening and appropriately responding in conversations Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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