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Customer Service Real Estate

Location:
Chula Vista, CA
Salary:
75,000
Posted:
January 11, 2024

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Resume:

RS

RACHEL SILVAS

ad2oik@r.postjobfree.com 619-***-****

To strive for perfection in each avenue of the Real Estate and Finance business, to prefect my processing and underwriting skills with higher education and to gain experience with different programs and loan scenario. Dedicated Work Ethic

Reading Credit Reports

Attention to Detail

Borrower Communication

Mortgage Loan Software

Risk Management

File Management

Financial Data Analysis

Loan Closing

Regulatory Compliance

Income Evaluation

Title Research

Customer Service

Teamwork and Collaboration

Escrow Account Management

Problem-Solving

Decision Making

Orchard Mortgage San Diego, CA

Sr. Loan Processor / Loan Trainer

08/2019 - 01/2023

Primary roles – processing loans, customer service and sales assistance Training and on boarding processor

Assisting loan officer in managing the pipeline and making sure the team and process flow is efficient is a major component of your role Primary contact on the loan for all parties after the completion of origination by the Loan Officer

Responsibilities:

Request all required loan documentation (including applicable condo docs), letters of explanation and contact information from the customer as required for a Clear to Close

Complete the tracking screen with all the completed items Ensure loan program approve with income documents provided Complete the income calculator

Request updated condo building insurance, full verifications (VOE, VOD, VOM, VOR, etc.) and other necessary orders

Order necessary credit supplements and additional letters of explanation Perform a Verbal Verification of Employment for salaried borrowers Mortgage Insurance loans – Confirm the MI rates via the MI company rate sheet or rate finder

Look for errors, inconsistencies and possible fraud Be sure the file is in the proper condition to be submitted and approved the intent of Clear to Close

Update and rerun AUS with the verified information

Contact the customer at the time of submission to underwriting to confirm their closing date, if scheduled

Summary

Skills

Experience

Notify the customer of the status, what will be needed from them and who will be contacting them once approved

Hire and train processors on POS system and lender's portal Point Mortgage Chula Vista, CA

TPO Account Manager

02/2019 - 08/2019

Pitched to new clients by leveraging client base and targeting strategic partnerships.

Reduced process lags by training employees on best practices and protocols.

Recruited, hired and trained new hires to optimize profitability. Scrub and reviewed files for submission to underwriting Sent out initial disclosures

Sent approvals to brokers and went over conditions with processors Balanced and sent initial closing disclosures

Drew loan documents and helped funder with closing figures. Caliber Home Loans Encinitas, CA

Sr. Loan Processor

12/2014 - 01/2019

Answered questions and advised customers regarding loans and transactions.

Reviewed initial client documentation to structure and submit loan package.

Maintained fast-paced schedule by consistently providing satisfactory application approval turnaround times.

Evaluated financial statements and contacted institutions and customers to clarify details.

Contacted credit bureaus, employers and other sources to check applicants' credit and personal references.

Reviewed purchase contract and checked

Maintained complete confidentiality of submitted information according to release guidelines.

Discussed loan needs and financial histories with clients and conveyed information regarding application processes.

Examined and verified information in loan application and closing documents.

Guaranteed Rate La Jolla, CA

MC II / Sr. Loan Processor

12/2010 - 10/2014

Supported loan officiant and underwriter teams by ensuring timely, judicious and accurate loan processing.

Prepared and delivered loan documents to title and escrow teams. Evaluated financial statements and contacted institutions and customers to clarify details.

Checked applicant credit, personal references and employment histories. Established credit limits and grant extensions of credit on overdue accounts.

Upheld compliance with privacy and security requirements, as well as federal statutes covering VA loans.

Ordered property insurance or mortgage insurance policies to protect against loss on mortgaged property.

Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues. Answered questions and advised customers regarding loans and transactions.

Calculated income, assets and liabilities to meet lender requirements. Structured loan packages by properly analyzing credit reports, income and asset documents.

Checked approvals against established bank and government lending standards.

Bank of America San Diego, CA

Project Specialist

06/2010 - 12/2010

Obtaining condo docs HOA Cert, Budget, Master Insurance, Prelim and Appraisal

Underwriting condo pkg

Sending out condition for full review

Issuing CPM & lender full review approvals

Communicating with business partners and AE's

First Financial & Real San Diego, CA

Sr. Loan Processor

03/2006 - 12/2009

Obtained necessary information for submission (I.E., loan application, credit documentation, appraisals, etc.)

Review credit pkg for submission to acceptable lenders Processed conventional, jumbo and FHA loans

Familiar with a Variety of the fields' concepts, practices and procedures Prepared reports for management

Pre-underwrote all files, before submission

Processing

Sterns lending

Loan Processor

10/2005 - 03/2006

Opening files, pre-underwriting files and finding loan programs for borrowers

Obtained necessary information for submission

Processed, and verified all documentation for accuracy and completeness. Emerald Mortgage San Diego, CA

Sr. Loan Processor

04/2004 - 09/2005

Opened and reviewed files, research loan program to fit borrower's loan critters

Sent out disclosure and submitted to multiple lenders Pre-underwrote and calculated income, order estimated HUD and sent over all prior to doc and funding conditions.

West Coast Mortgage San Diego, CA

Loan Processor

10/2002 - 01/2004

Opened files, assigned file number, reviewed and submitted to lender through AUS system

Request and followed up on conditions, ordered title, escrow and appraisal Drew and prepared loan docs cleared all prior to docs and funding conditions

Sent out letters and set up file for marketing.

Del Mar, CA

Heritage Escrow Escrow Asst

10/2000 - 10/2002

Open escrow files, assigned file number

Order title payoff, reviewed purchase contracts, prepared escrow instructions and Amendments

Followed up on termite reports, escrow disclosure and prepared loan docs packages for lenders.

Prudential California Real Estate/Pickford

Escrow Del Mar, CA

File Coordinator/Escrow Asst

11/1996 - 09/1999

Inputted listing into MLS, Opened up listing files in broker system Ordered signs for properties and open escrow file

Inputted agents commission and order SDCR contracts Reviewed purchase contract and listing contracts and disclosure for broker Assisted escrow officer in opening order and imputing file into the system and order payoffs and liens.

Mesa College San Diego, CA

Escrow II, Principles of Real Estate, Practice of Real Estate Education and Training

10/2004

Miramar College San Diego, CA

Field Mortgage Certification Course

07/2003

Chaffey College Rancho Cucamonga, CA

General in Ed

10/1994

Monte Vista Spring Valley CA

Real Estate & Finance, Processing I, Underwriting

01/1993

Mesa College San Diego, CA

Math 32 and English 43

01/2023

Appraisal II

References Trent Annicharico Branch Manager 760-***-**** Heather Hill Sr. Loan Processor 619-***-**** Sonja Mangionie 760-***-**** Loan Officer

References



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