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Customer Service Call Center

Location:
Birmingham, AL
Posted:
January 11, 2024

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Resume:

Arthur B Williams

**** **** **. *~ Birmingham, AL 35204~ Phone: 205-***-****

E-mail: ad2oho@r.postjobfree.com

OBJECTIVE

A warehouse position where I can utilize my experience and years of training or a job in customer service to utilize sales experience and skills with helping people

SUMMARY OF QUALIFICATIONS

Associates degree in Accounting, Lawson State Community College

Associates degree in Management and Supervision, Lawson state Community College

Highly motivated and hard working. Skilled in the warehouse environment with six years of experience in many positions. Four years of sales and call center experience; possess a positive attitude and have a good understanding of how to work with people and for people

WORK EXPERIENCE

Warehouse Worker

Flowers Bread Company, Birmingham, AL (08/2017-

Responsible for loading and unloading trucks in a timely manner and making sure that all products go to the correct location

Senior Account Manager (03/2017- 07/2017)

Iron City Acquisitions, Hoover, AL

Responsible for setting sales targets and specific performance metrics, aligned with business strategies

Front Line Expot (11/2016-03/2017)

Jim N Nicks BBQ, Homewood, AL

Responsible for communicating orders and information between the front of the house and the back of the house, making sure that food is cooked in the right order, quickly, and presented to the customer as beautifully as possible.

Cable Tech Worker (09/2016-11/2016)

Global Tek Solutions Birmingham, AL

I was responsible for removing existing cable lines and installing new cable lines in apartment buildings and businesses.

Cook (02/2016- 09/2016)

Dreamland BBQ, Birmingham, AL

Responsible for cooking all meats for the restaurant and also for preparing specialty and catering orders. I have to make sure that all food is cooked ready to order and that there are no shortages.

Outreach Agent (8/2015 - 12/2015) Eagle eye enterprises, Birmingham, AL

Served as a team leader and in charge of planning events, inventory, and training other employees. I also went out into the field on a daily basis and provided citizens that are less fortunate with cell phone coverage to assure that they are able to communicate

Warehouse Associate (12/2013 - 8/2015)

Dollar General Warehouse, Bessemer, AL

In charge of collecting the products for store orders and then delivering them to the proper location to be shipped to the stores. I was a licensed pallet jack and forklift operator

Pallet Jack Operator (7/2013 - 12/2013)

Marshall Durbin, Jasper, AL

In charge of collecting, weighing, and wrapping different products. After performing these tasks, I would then take the products to the freezer or place them inside of a truck. At the end of the night, I was also responsible for the maintenance of my area. I was a licensed pallet jack operator

Warehouse Associate (11/2011 - 7/2013)

Home Depot Warehouse, Mccalla, AL

Handled many duties at Home Depot. When I was first hired, my job was to place the product on a conveyor belt. The quota was 800 units an hour. I was always at or above the quota. I was also responsible for receiving products and inspecting them to make sure It was the correct product and the correct quantity. Before my departure, I was put in outbound. My duties then were to collect shipments and place them on the trucks so that they could be delivered to the proper stores

Security Guard (9/2010 - 5/2013)

Camp 8 security, Birmingham, AL

My job was to help assure that the environment was safe and no one was breaking any laws in the establishment

Customer Service (9/2010 - 11/2011)

Milo's, Birmingham, AL

Placed in every position at this company other than management. I was a cook, I took orders, and I also was in charge of maintenance. I became very familiar with working with a cash register and my draw never came up short.

Warehouse Associate (5/2009 - 9/2009)

Sterilite, Birmingham, AL

In charge of collecting the materials from a machine and boxing them in a timely fashion

Customer Service Representative (4/2007 - 8/2007)

Teletech, Fairfield, AL

My duties were to assist customer with any problems that may have with their Dish Network service or their HP computers

Delivery Driver (7/2006 - 4/2007)

Papa Johns, Birmingham, AL

Preparing orders for customers and also delivering them to their residence in a timely manner. I was also in charge with the maintenance of the restaurant at the end of my shift

Legal Assistant (5/2004 - 8/2004)

Law offices of Brooks and Ross, Birmingham, AL

Assisting attorneys Brooks and Ross with anything that they may need. I filed papers, picked up and received important legal documents, scheduled appointments, and assisted in court

ADDITIONAL QUALIFICATIONS

I have worked on many political campaigns including all 3 for the current state representative of district 57 Merika Coleman-Evans. I also have volunteered at free tax services and became very knowledgeable about completing tax returns



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