Lisa Wagner

**** ** ***** *******, ***** Springs FL 33065

Home: 954-***-**** - Cell: 516-***-**** - ad2ohh@r.postjobfree.com PROFESSIONAL SUMMARY

Client focused Travel Agent with 25 years experience, planning FIT and leisure travel arrangements. Talents include excellent time management.

Reliable Customer Service with extensive track record in demanding sales and account management environments. Results-driven Travel Agent with proven ability to establish rapport with clients, top producer Dedicated Travel Agent motivated to maintain customer satisfaction and contribute to company success. Highlights

● Strong organizational Skills

● Active listening skills

● Sharp problem solver

● Courteous demeanor

● Energetic work attitude

● Top sales performer

● Telecommunication skills

● 25 years sabre trained

CORE QUALIFICATIONS

Excellent customer service skills

Detail Oriented

Team Player

Good problem solving

Expert time management

Accomplishments

Product Sales

● Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages. Customer Interface

● Greeted customers upon entrance.

● Assisted customers over the phone regarding destinations, cruises, world wide trips. Experience - Altour American Express Travel - Garden City, NY Independent contractor - July 2012 - current Altour American Express Travel April 2000 to July 2012 in house agent Altour AMerican Express Travel Assisted clients with air, car, hotel, cruise reservations, and FIT’S with detailed itineraries. Keeping up with the constant changes in the travel industry. Working with clients on specialized itineraries. I am an expert in Caribbean, Europe, Cruises. Always monitor all reservations for changes to ensure efficiency communications. Affiliations

NACTA - National Association Centre Travel Agents

Coral Springs Chamber of Commerce

Coconut Creek Chamber of Commerce

Software: Sabre trained for 25 years

● Word beginner

● Outlook beginner

● Internet Explorer Intermediate

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