CAREER OBJECTIVE

An assignment with a dynamic company…a creative and professional position which embraces the use of cutting edge technology while utilizing my Quality Assurance and management skills combined with the passion about the creation of quality software products by utilizing my knowledge of all variety of software testing (performance, regression, functional, GUI, user acceptance, system, database tests) experience.

HIGHLIGHTS OF QUALIFICATIONS

Help Support Engineering experience

Superior research, analytical, and problem solving skills with proficient ability to create and execute test scripts against technical requirements and general regression testing

Working knowledge of the software life cycle with proficient project planning skills, including the ability to organize, prioritize and control job responsibilities in order to meet deadlines in an environment with overlapping and potentially conflicting priorities

Proficient ability to communicate effectively with others using written and spoken English including the ability to provide clear, constructive feedback to team members

Proficient project planning skills, including the ability to organize, prioritize and control job responsibilities in order to meet deadlines in an environment with overlapping and potentially conflicting priorities

Self motivated with ability to work collaboratively with others; conducts working relationships in a manner acceptable to others and to the organization

Proficient ability to communicate effectively with others using written and spoken English including the ability to provide clear, constructive feedback to team members

Fluency in Japanese Language

TESTING EXPERIENCE

KEY SKILLS

QA Testing

Manager

Manual Testing

Automated Testing

Black Box Testing

White Box Testing

Client/Server Testing

Handheld Device Testing

Web Application Testing

Test Cases

Test Requirements

Test Plans

SQL Scripting

UML

Localization Testing

Offshore Resource Management

EXPERIENCE

25 years +

8 years

25 years +

4 years+

20 years +

5 years +

10 years +

5 years +

8 years +

25 years +

15 years +

20 years +

15 years +

4 years +

6 Years

3 Years

EDUCATION

UTESA School of Medicine – Santo Domingo, Dominican Republic (8/1980 – 5/1983)

Doctor of Medicine (MD)

California State University at Los Angeles - Los Angeles, CA (1/1978 – 8/1980)

Major in Chemistry and Pre-Med

Art Center College of Design - Pasadena, CA (9/1973 – 5/1977)

Bachelor of Fine Arts in Photography (BFA)

EMPLOYMENT HISTORY

Company Information: FedEx Office, Dallas, TX

Position Title: Sr. Tech Quality Specialist

Employment Dates: April 2011 – November 2023

Test Lead for testing FedEx Office’s Point of Sales, Order to Pay, Product Management, eCommerce, Express Pay (Self-Serve Device/Application), Back Office, and other FedEx Office software.

Write Test Case, Test Plan, and Test Requirement using the MS Excel and HP Quality Center.

Database verification using SQL query.

Defect discovery, input, tracking, and closing which is maintained in the Version One.

Agile Development Environment Support.

Weekly defect reporting analysis.

Weekly Production Defect Leakage rate report creation.

Company Information: One Technologies, Dallas, TX

Position Title: Sr. QA Analyst

Employment Dates: April 2010 – April 2011

Develop, document and maintain functional test cases and all other test assets such as test data, data validation scripts and automated scripts for One Technologies’ daily marketing release Credit Report Internet Enrollment Process and Internal Internet Marketing/Sales Analytical Application using MS Internet Explorer 7 and 8, and Mozzilla FireFox 3.6.x Web Browsers.

Backend database testing in Microsoft SQL environment including validating stored procs, jobs and triggers.

Review functional and design specifications to ensure full understanding of individual deliverables

Ensure that validated deliverables meet functional and design specifications and requirements.

Participation of daily scrum meeting (Agile Methodology).

Defect discovery, input, tracking, and closing which is maintained in the FootPrints .

Daily status report using MS Excel.

Company Information: FedEx Office, Dallas, TX

Position Title: QA Analyst (Contract)

Employment Dates: Jan 2009 – Jan 2010

Manual Testing FedEx Office’s Point of Sales, Order to Pay, Product Management, eCommerce, and Back Office software.

Write Test Case, Test Plan, and Test Requirement using the HP Quality Center.

Database verification using SQL query.

Defect discovery, input, tracking, and closing which is maintained in the HP Quality Center.

Test Automation using HP Quick Test Professional (QTP).

Company Information: H&R Block, Dallas, TX

Position Title: QA Analyst (Contract)

Employment Dates: Oct 2008 – Jan 2009

Manual Testing the H&R Block Federal and State Income Tax Preparation, Computer Base Training software for Employees, and Point of Sale software.

Write Test Case, Test Plan, and Test Requirement using the HP Quality Center.

Database verification using SQL query.

Defect discovery, input, tracking, and closing which is maintained in the HP Quality Center.

Test Automation using HP Quick Test Professional (QTP).

Company Information: Credant Technologies, Addison, TX

Position Title: Sr. QA Analyst

Employment Dates: Aug 2006 – Aug 2008

Manual Testing the Enterprise Server/Client and Stand-Alone applications (written in Java, C, C++, VB/ASP, XML, and HTML) build to provide security that enables organizations to protect and control mobile devices throughout the enterprise. This included close developer interaction in writing, organizing, running, automating, finding/tracking defects, and posting results of functional, stress, regression, performance test cases with database verification for:

oDevice Installation and device testing for Palm (Palm OS5.x), Symbian (OS 7.x, UIQ 2.1), Pocket PC (Windows Mobile 2003, Windows Mobile 5), Smart Phone (Windows Mobile 2003 Smartphone, Windows Mobile 5 Smartphone), Blackberry (Java OS 4.0 device), Tablet PC, and Laptop/Desktop (Windows 2000 sp3/4, XP sp0/1/2/3, Vista sp0/1).

oA Web Server Installation (VMWare and Ghost Imaged Microsoft Server 2003 SP1 and Microsoft Server 2003 R2) built on Java technology with a Relational Database (MS SQL Server 2000 & 2005, MS SQL Server 2005 Express Edition, & MySQL).

oAn LDAP (MS Active Directory, Sun ONE Directory Server, Novel eDirectory) directory tool called Directory Connector designed to federate customer data.

Wrote Test Requirement (MS Word, UML), Test Plan (MS Word), Test Case (AP Test Manager), Execution of Test Suite through AP Test Manager, and updating those Test Case/Suite/Plan/Requirement based on the requirement documents (Functional Specification, Business Requirement and Use Cases)

Testing setup includes Knowledge of SDLC, TCP/IP domain configuration including Microsoft Domain Certificates, CVS for version control, and Creation and updating of the VMWare and Ghost imaged OS environment for resetting and saving test environments.

Defect discovery, input, tracking, and closing which is maintained in the TestTrack Pro Software.

Log file deciphering to help qualify defects.

Writing and running manual test cases stored in the Ap Test Manager web based software product.

Test Automation of Web Application using Batch file scripting, Quick Test Professional and Rational Robot automation tool.

Use of high level skills, such as, the opportunity to be an active participant of go / no go release decisions, the chance to interview new QA Candidates to provide input on hiring decisions, training new employees, and working directly with customers and support to report and resolve issues.

Supporting multiple projects, under tight deadlines, often with competing priorities/complexities while facilitating dialogue between various groups and providing issue elevation.

Localized Application (French, Italian, German, Spanish) Testing.

Company Information: MapFrame Incorporated, Dallas, TX

Position Title: Sr. QA Engineer

Employment Dates: August 2005 – August 2006

Testing the customized mobile mapping (GDT, GIS, ACAD) application, including Car Navigation System and Field Automation server/client software (written in C, C++, VB, XML, HTML) for electric, gas, telecom, CATV, and water utilities in Windows 2000 Professional, XP, 2000/CE, SFTP, and FTP environments.

Reviewing development documentations, evaluating in-process compliance with project plans and standard, participating in formal inspections, performing software reliability estimation and predictions, maintainability, assisting in project metrics collecting and reporting, and recommending product readiness for release of the cross platform Mobile Mapping and Field Automation Application.

Develop, implement, and execute the test plans (MS Word), and test cases (MS Excel) as well as update. Work included SQL scripting as well.

Performed White and Black Box testing.

Automate the analytical reporting (created in MS Excel) for each test result which provides the strength/weakness and coverage of the tested applications.

Company Information: Credant Technologies, Addison, TX

Position Title: QA Manager

Employment D2ates: January 2003 – August 2005

Scheduling/assigning Mobile Security Application’s QA tasks to QA Engineers for Palm, Symbian, Pocket PC, Smart Phone, Blackberry, Tablet PC, Laptop/Desktop, and Server environment using MS Project.

Assigning the defects for fixation and verification (Test Track Web).

Reviewing development documentation, evaluating in-process compliance (include FIPS Compliance) with project plans and standard, participating in formal inspections, performing software reliability estimation and predictions, maintainability, assisting in project metrics collecting and reporting, and recommending product readiness for release of the cross platform Mobile Security Application. Performed White and Black box testing.

Developed, implemented, and executed the test plans (MS Word), and test cases (UML, MS Excel with Analytic Reporting capability) as well as updating. Work included basic SQL query.

Updating the Defect Tracking System (Test Track Web).

Writing Test Requirement (MS Word, UML). Test Plan (MS Word), Test Case (MS Excel) and Execution of Test Cases, and updating those Test Case/Suite/Plan/Requirement based on the requirement documents (Functional Specification, Business Requirement and Use Cases)

Testing setup includes Knowledge of SDLC, TCP/IP domain configuration including Microsoft Domain Certificates, CVS for version control, and Creation and updating of the VMWare and Ghost imaged OS environment for resetting and saving test environments.

Defect discovery, input, tracking, and closing which is maintained in the TestTrack Pro Software.

Log files deciphering to help qualify defects.

Test automation of Web Application using Batch file scripting, and Rational Robot automation tool.

Use of high level skills, such as, the opportunity to be an active participant of go / no go release decisions, the chance to interview new QA Candidates to provide input on hiring decisions, training new employees, and working directly with customers and support to report and resolve issues.

Off-Site Tester Management.

Supporting multiple projects, under tight deadlines, often with competing priorities/complexities while facilitating dialogue between various groups and providing issue elevation.

Company Information: Web Entertainment, Dallas, TX

Position Title: Director of QA

Employment Dates: August 2001 - December 2002

Reviewing development documentation, evaluating in-process compliance with project plans and standards, participating in formal inspections, performing software reliability estimation and predictions, maintainability, assisting in project metrics collecting and reporting, and recommending product readiness for release of the High Speed Multiplayer Online Gaming, and Chat (Text, Voice, and Video) services (Applications written in C++, C#, .NET, ASP, XML, and HTML). Performed White and Black Box testing.

Developed, implemented, and executed the test plans, test scripts, and test cases as well as updating. Work included SQL scripting as well.

Implementation and maintenance of the Bug Tracking System.

Assigning and prioritizing the bug fix to the development team members and confirmation of the fixes for software release.

Company Information: Regency Systems Inc. Addison, TX.

Position Title: QA Manager

Employment Dates: January 2000 – July 2001

Creation of QA/Documentation department (team of 4 QA Analysts and 1 Technical Writer) and managing the department.

Implementation and maintenance of the Bug Tracking System (Test Track Pro) as well as assigning the defects for fixation and verification.

Reviewing development documentation, evaluating in-process compliance with project plans and standards, participating in formal inspections, performing software reliability estimation and predictions, maintainability, assisting in project metrics collecting and reporting, and recommending product readiness for release of the Real-Time Internet Banking System (Applications written in C++, VB/ASP, some in Java or HTML) for the market in MS Windows 9X/2K and NT4.0 with AS/400 background environment.

Quality Assurance responsibility of the Client/Server, SQL, and MS Access database based Windows Internet Banking Application.

Creation of the release notes, and end-user training (MS Power Point).

Maintenance and query analysis of MS SQL Server, MS Access database, and XML messages.

Developed, implemented, and executed the test plans, test scripts, and test cases as well as updating. Performed White and Black Box testing.

Supervising the Manual and Help documentations for the Internet Banking application.

Implementation and maintenance of the Bug Tracking System (Test Track Web) and stress test tool (Microsoft WAS).

Creating and updating the QA methodologies.

Assigning and prioritizing the bug fix to the development team members and confirmation of the fixes for software release.

Company Information: Pay Vision, Dallas, TX

Position Title: Senior QA Analyst

Employment Dates: July 1998 – December 1999

Creating and updating the QA Methodology by reviewing development documentation, evaluating in-process compliance with project plans and standards, participating in formal inspections, performing software reliability estimation and predictions, maintainability, assisting in project metrics collecting and reporting, and recommending product readiness for release for the market in MS Windows 9X and NT 4.0 environments.

Quality Assurance responsibility of the Client/Server, SQL database based Windows Payroll Application.

Internet Payroll application testing on Web/Application (E-commerce) servers.

Maintenance and query analysis of MS SQL Server database.

Creating and maintaining the Automation Test (Vermont High) and Stress Test (MS WAS).

On-going technical assistance to Beta sites.

Company Information: IntellAgent Control Corporation, Dallas, TX

Position Title: QA Manager

Employment Dates: February 1996 – February 1998

Quality Assurance responsibility of the client/server based Lotus Notes Application of IntellAgent Control Products (Sales Force Automation) including Lotus Notes System Administration of International as well as North American versions. This included TCP/IP connection running Solaris (Server), NT3.51 (Server and Client), NT4.0 (Server and Client), OS/2 Warp 3 (Server and Client), OS/2 Warp 4 (Server and Client), MS Windows 3.x, and MS Windows 95 environment.

Windows NT (3.51, 4.0) and OS/2 (2.x, 3.0, 4.0) Server administration, and Lotus Notes (4.1x, 4.5x, 4.6) administration tasks.

Supervised and created Test Plans and Test cases as well as updating. Performed White and Black Box testing.

Supervised group of testers, giving assignments to staff as well as verified tester’s incident reports, and maintained project’s bug database (Lotus Note) and test data.

On-going technical assistance to Technical Support, including evaluation and solving escalated software and hardware problems through them.

Company Information: Gerber Garment Technologies, Richardson, TX

Position Title: Senior QA Analyst

Employment Dates: June 1994 – February 1996

Reviewing development documentation, evaluating in-process compliance with project plans and standard, participating in formal inspections, performing software reliability estimation and predictions, maintainability, assisting in project metrics collecting and reporting, and recommending product readiness for release for the market in DOS, OS/2, and MS Windows environment.

Servers and workstations back-up, and maintenance of PVCS Version Manger.

CC:Mail administration and maintenance.

Evaluated and solved the escalated software and hardware problems through Customer Support.

Company Information: Microsoft Corp., Irving, TX

Position Title: Help Desk Support Engineer

Employment Dates: December 1993 – June 1994

Providing quality MS Excel telephone technical support including evaluation and solution to the client software and hardware problems.

Provided high quality technical support on Microsoft Excel for Windows and Microsoft Office Setup issues as well as supporting Visual Basic, and Excel Macro Languages.

Company Information: Micrografx Inc., Richardson, TX

Position Title: Managing Director (Japan)/QA Manager

Employment Dates: April 1989 – June 1993

Managed the direction of corporate product definition, development, manufacturing, and delivery to the customer.

Marketing and sales as well as Quality Assurance in Far East region as well as the establishment and operation of Japanese subsidiary.

Promoted localized Micrografx’s products in Japan and oversaw localization and quality assurance of the products.

Budget preparation, Total P/L statement, and business and project management for Japanese entity.

Quality Assurance and Localization on Windows Application of Micrografx’s Japanese products including in home office.

Certification: ISTQB Certification – Certified Tester, Foundation Level (CTFL)

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