Jacqueline Medina-Gonzalez

Port S t. Lucie, Florida 305-***-**** ad2ogt@r.postjobfree.com

Experienced Administrative Professional

Tactical and strategic visionary with leadership quality in resolving challenging situations Decisive leader and problem solver able to leverage sound judgment to overcome complex procedural or workflow challenges. Forward-thinker to improve efficiency in the workplace where needed. Results-oriented reputation establishing priorities, meeting deadlines and reaching top-level objectives. Core Competencies

• Compliancy Training

• Team Leadership and Problem Solver

• Continuous Quality Improvement

• Staff Training and Documentation

• Workflow Management

• Process Management

• Conflict and Dispute Resolution

• Time and Behavioral Management

Professional Experience

Medical Physician Office - Fort Pierce, FL

Office Supervisor/Billing Coordinator June 2022-Present

• Posting and balancing patient accounts including insurance contracts, appeals, EOBs, and accounts reconciliation.

• Negotiate physician contracts including percentage of payments.

• Daily review of reversal of payments, adjustments, and refunds.

• Accomplishes department objectives by supervising staff and organizing and monitoring work processes.

• Maintains staff by recruiting, selecting, orienting, and training employees and developing personal growth opportunities.

• Accomplishes staff job results by coaching, counseling, and disciplining employees.

• Completes operations by developing schedules, assigning and monitoring work, gathering resources,

• implementing productivity standards, resolving operations problems, maintaining reference manuals, and implementing new procedures.

• Controls expenses by gathering and submitting budget information, scheduling expenditures, monitoring

• variances, and implementing corrective actions

• Provides quality service by enforcing quality and customer service standards.

• Contributes to team effort by accomplishing related results as needed Front Office Supervisor, Tenet Physician Services – Fort Lauderdale, FL Nov 2010 – April 2020

• Reported directly to Practice Administrator; provided budget analysis, operations report and reconciliations. Achieved revenue goals by managing patient scheduling, staff productivity, collections, receivables and miscellaneous operations expenses.

• Oversaw five physicians and supervised nine full-time employees, coordinated personnel actions and resourcing.

• Organized and maintained office operations and Implemented workflow policies and procedures. Lead on- boarding training efforts on EMR/EHR record management to reduce and prevent medical errors.

• Assisted in marketing campaigns, attended conferences and networking events.

• Delegated tasks and monitored clerical functions and handle office vendor and supply management. Front Office Lead, Doctors Now of Doral - Miami, FL Apr 2009 – Nov 2010

• Structured new multi-practice establishment lead vendor management efforts, on-boarded and training personnel, implemented initial procedural documentation and developed marketing strategies.

• Devised operational workflow plan for staff and physicians maximizing efficiency. Supervised staff of seven and assigned tasks and defined responsibilities.

Administrative Assistant - Heart to Heart Midwifery – Miami, FL Feb 2005 – Mar 2009

• Performed Inventory counts, prepared replenish reports and arranged purchasing. Created and maintained vendor master list. Phone collections of overdue accounts and generated invoice statements.

• Worked on QuickBooks and managed accounts payable and receivables

• Billing - Coding, charge posting, collections. Invoicing, EOB issues, mailing address corrections. Incoming payment posting.

Team Lead - Miami Hand Center – Miami, FL May 1999 – Jan 2004

• Coordinated surgery scheduling, triaged calls, supervised and coordinated administrative services for partnered Orthopedic Surgeon. Managed all administrative health details of On Call and Emergency schedules.