Product Management Project
Resume:
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Pete Garcia III
San Antonio, Texas
****.******@*****.***
Product Management Operations – Program/Project Management – Agile – Business Analyst
Dynamic, self-motivated Air Force Veteran with 20+ years of technical, operations, analytics, project/program management, Agile development, risk mitigation, reporting, and strategic planning experience supporting commercial enterprises, public safety, and government agencies/bureaus – Department of Homeland Security (DHS), Coast Guard, Department of Justice, Treasury, and Headquarters AF.
Leader with strong communications skills [verbal, written, presentation], guiding organizations, and staying on, or below, budget, remaining a collaboration advocate, and driving insights leading to data-driven decisions.
Proven track record of success and customer focus in the Project Management; IT / Service Management arena; AI/ML projects; Operations – going beyond expectations – meeting organizational goals, SLO/SLA, and exceeding OKRs. CURRENT WORK EXPERIENCE
Director of Product Management Operations; Southern New Hampshire University, 1/23-Present
• Managed team of project managers and business analysts – cultivated positive culture, championed personal goals, focused on company goals and prioritization efforts leading to team cohesion.
• Collaboration-advocate leading project efforts for Product Management, DevOps, and product governance teams
– inspired group synergy and execution – devised Identify Access Management (IAM) team to develop policy and standards around access.
• Fostered relationships with design groups, strategic operations, and third-party teams, and product management
- aligned software and product releases and created policy adherence – developed reporting structure/frequency for Program Reviews.
• Authored Product Ops Model to drive Scrum Teams operations – laid out strategy and comms plan – improved productivity 27% over Q1; 50% reduction in # of meetings development team attended.
• Initiated Program Office with five major focuses – developed documentation standards, Knowledge Base wiki, incident management program, reporting metrics, KPIs, and operational metrics to gauge productivity and quality.
• Led ML project – identified issue with unstructured data format – recommended conversion which decreases manual intervention.
Lead Product/Project Manager; Consulting experience, 7/21-1/23, [APEX, Pyramid Consulting, Oscar Tech, HCL]
• Supervised Product Owners and their respective systems – supported Scrum teams, wrote business/technical requirements, and led IAM access provisioning, created Front Door for provisioning, and processed requests utilizing ServiceNow for tickets.
• Provided mentoring and care for Agile workstreams; coached teams responsible for development of backend systems supporting data governance and privacy efforts – Implemented projects to meet the VA/CT CDPA.
• Product Owner for two dev teams – led Program Increment Planning, Agile ceremonies, and managed projects on behalf of the Analytics & Insights and Data Engineering teams to achieve timely releases exceeding goals.
• Managed digital experience applications, services, and products – led strategic efforts supporting digital products
– increased digital footprint exponentially – Improved success rate for Digital Checkout to >94%.
• Championed projects and managed accounts related to document parsing (DocAI), artificial intelligence, machine learning, and model up-training – developed two major programs - Contract to Revenue and Upsell Program. Senior Program Manager – Information Security and Data Analytics; USAA, 9/16-7/21, [9/16-01/18 PRG]
• Advised Enterprise of 35k+ employees on ethical issues, led business process and requirements gathering for Records, Evidence, Case Management System; built Data Analytics program – accurately documented business requirements and aided technical requirements drafting.
• Built Data Analytics Program - increased and improved data-driven insights for senior leadership.
• Developed Ethics Metrics Program outlining Risk Appetite metrics, KRIs, KPIs, and managed SLA program – developed new insights into risk environment and ensured compliance via standards and policy. Pete Garcia III – 210-***-**** – pg2
• Led Business Process Management (BPM) – created documentation for processes and flows while creating annotations for controls, risks, and system handshakes required for critical paths; led Change Management.
• Conceptualized/built metrics and insights program – directed metrics for development – IAM metrics, Customer Service Levels; utilized SharePoint as Front Door for access requests triage and processed access request tickets via ServiceNow.
• Performed Controls and Risk assessments to ensure proper controls were put in place – mitigated risk and assessed risk involved.
Senior M&P Process Manager / Product Owner; AT&T Inc., 1/07-7/16, [1/07-12/08 TAC Worldwide]
• Performed all facets of telecom expense management in support of Enterprise customers – performed optimization analyses which led to a 12% - 25% reduction in customer/account spend.
• Product Owner - owned access requests for software accounts, telecom software, and call detail records systems
– processed access requests within SLOs and SLAs exceeding 4-hour response time SLO and exceeding 97% initial provisioning rate SLA.
• Created development timeline, to include data governance and validation – improved timing and managed stakeholder expectations.
• Defined process/workflows for escalation, incident management – improved customer experience; downtime.
• Drafted and reviewed RFIs, RFPs – submitted appraisals and estimates for vendor contracts and team budgets. QUALIFICATIONS / SKILLS
Data Visualization; Tableau; PowerBI; Strong Facilitation and Presentation Skills; Backlog Refinement and Maintenance; Qualitative/Quantitative Research; Data Analysis, SQL Search; Roadmap Development; Salesforce Experience; Microsoft Office Suite; Prioritization Efforts; Saas/PaaS; Jira; Asana; Rally; Mural; SharePoint; MS Office Suite – Word, Excel, Project, Teams; Confluence; Box; Clarity. CERTIFICATIONS
Scrum Master - 2021
Applied Business Analytics Certification- 2020
Certified Information Privacy Professional (CIPP)- 2020 SAFe Agile PO/PM® - 2018
Agile SAFe Practitioner®- 2018
3P Relationship Management- 2017
Process Improvement Certification – Harvard Business Review- 2009 Project Management Certificate Program: The Kerzner Approach®-IIL, Inc.- 2008 Six Sigma Yellow Belt - 2007
PREVIOUS WORK EXPERIENCE
World Savings; Technical Project Manager, Lead - 5/06-8/06 Odyssey Systems Consulting; Telecom Specialist @ Homeland Security / Coast Guard - 9/04-1/06 Northrop Grumman; Lead Planning Advisor @ Public Safety entities and Dept. of Justice - 4/04-9/04 Booz Allen Hamilton; Senior Consultant @ The Department of the Treasury - 4/01-4/04 Odyssey Systems Consulting; Telecom Specialist @ Department of the Air Force - 10/00-4/01 United States Air Force; Secure Communications/RF Engineering – Honorable Discharge – 11/94-11/00 BOARD SERVICE
Our Lady of the Lake University
--Customer Experience - Current
EDUCATION
Massachusetts Institute of Technology
Certificate -Applied Business Analytics
--Concentration in Artificial Intelligence and Machine Learning Colorado Technical University
Bachelor of Science - Business Administration
--Concentration in Marketing
---Graduated Cum Laude
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