Aviva Grassman

Phone : ***- ***-****

Email: ad2ogh@r.postjobfree.com

Residence: San Diego

Work Experience:

****-******* ** ******* ******* at “Unilog”, Tel Aviv, Israel.

Documented, tracked and monitored technical issues to ensure a timely resolution as needed.

Provided support to end users, mainly customer managers, on a variety of issues. Identified, researched, performed root cause analysis and resolved technical support issues such as: support of basic user issues (access issues, account settings for users, service requests), incidents needing specialized technical knowledge, fixing of transactions made in the system.

Used HeidiSQL and Logivice applications to query product databases for required information related to technical support issues and cases.

Collaborated with other members of the IT team including software engineers to analyze and respond to technical problems.

Used the enterprise Logivice and Clickup application to distribute weekly emails to all Unilog employees about new features, updates, new developments. Collaborated on these documents with Development, QA and the Project Management teams.

Assisted the IT Department management and the CEO by managing annual expenses of the Development department while using Excel and accounting computer applications.

Assisted project managers with project management tasks & expedited receipt of proposals from customer managers.

2021 – 2022 Quality Assurance Engineer at "Raviv" factory, Beer Sheva, Israel.

Handled complaints from domestic and international customers.

Investigated complaints as needed, met with managers of different departments. Provided solutions to customers and documented professional responses using the “Teamcenter” application.

Updated inventory levels impacted by customer complaints (product returns, replacements etc.)

Performed daily quality checks in the factory as part of the product quality control (venting systems and accessories for fuel storage and delivery in the automotive industry assembly process).

Performed periodic quality audits to ensure continuous improvement.

Managed product inventories in Israel and abroad.

Created work specifications.

Conducted periodic training for employees on quality issues and complaints handling.

2019-2021 Assistant Product Manager at Champion Motors at “Audi” headquarters, Tel Aviv, Israel.

Provided general administrative support for the product manager such as meeting management and travel planning.

Generated and designed SAP reports and queries for analyzing sales and inventory data.

Assisted the Product Manager in preparing presentations using PowerPoint.

Prepared market and competitive landscape surveys on a monthly basis.

Prepared data visualizations using Excel charts for weekly and monthly presentations.

Applied conditional formatting to spreadsheets containing sales data to visualize market trends.

2011-2013 Technical writing instructor (for documentation in English) in a government organization, Haifa, Israel.

Education:

2015-2019 B.Sc. in Industrial Engineering and Management specializing in Information Systems. Degree received from Sami Shimon College of Engineering, Beer Sheva, Israel.

Final project: Built a BI system using the “Tableau” software, which examined breast cancer awareness and collected and examined information from 80 respondents https://sites.google.com/view/breastcancerprevention/home.

2007-2011 High School Diploma from the San Diego Jewish Academy, San Diego, CA.

Computer applications:

Programming languages: SQL, C#, JAVA.

Full control of Microsoft Office suite.

Good understanding of computer systems such as Clickup, Confluence, Heidisql, Tableau, Logivice, Teamcenter, SAP.

Languages:

English, Hebrew, Russian.

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